Appliance Emergency

Mr and Mrs Hodgson were in a bit of a pickle when their washing machine broke on the first day of lockdown. Here’s how they got a replacement delivered safely and quickly.

As we’re both in our seventies, my husband and I have been shielding since the pandemic began. We’re really missing our grandchildren and our 2 sons who would usually be able to help us out. Facetime just isn’t the same.

As if things weren’t bad enough at the moment, our washing machine broke on the very first day of ‘social distancing’. Honestly, the timing couldn’t have been worse! If things were normal we’d have got it repaired, but the current situation meant that wasn’t an option so we needed to buy a new one instead.

We’re careful about how we spend money and having unexpected costs like this crop up can throw a spanner in the works. After trawling through a few different websites, we found that AO offered the best prices.

We’ve bought a few things from AO before and even got a fridge from them recently which we’re super happy with. We’ve always been satisfied with their prices and their services are really great, especially their Remove & Recycle and installation.

I’m used to online shopping and I like to browse and buy from the comfort of my sofa, but I find that many websites can be unclear and confusing. It’s refreshing that ao.com is easy to use and I was able to look into a few different brands of washing machines and compare capacity, price and other specifications easily.

When I’d chosen the washing machine I wanted, I was given some delivery slot options which was convenient. AO delivered it within 10 days which was such a relief. Imagine having weeks or months worth of washing piling up! No, thanks. They were superstars and kept me updated by sending me a text on the morning of the delivery day to let me know the time window that they would arrive in. It was all very seamless.

My biggest concern was that my husband who is 75 would struggle to lift the washing machine up the backdoor steps. We have a really narrow porch and it would be really tricky for him to get it all the way into our utility room. I need not have worried because the AO delivery team were amazing and brought it in for us, all while abiding by social distancing rules. Lifesavers!

I’m usually quite a critical person but I can’t find anything to criticise with AO. The service has been excellent every time I’ve shopped with them and I’ll certainly use them again myself. Would you believe my deep fat fryer also stopped working recently? I’ve spotted a suitable model at AO which I’ll be ordering as soon as I’ve saved the pennies. Thanks, AO.