Customer Reviews — Melitta Barista TS Smart 6764549 Bean to Cup Coffee Machine - Black

Customer Reviews — Melitta Barista TS Smart 6764549 Bean to Cup Coffee Machine - Black

Melitta Barista TS Smart 6764549 Bean to Cup Coffee Machine - Black
£775
  • 21 pre-programmed coffees at the touch of a button
  • Manage your drink settings from your smartphone
  • Built-in grinder uses less heat to preserve flavour
  • Heating system keeps water at the ideal temperature
  • Filter reduces limescale in water for improved taste
4.6 / 5
70
25
3
2
2

Not very smart - the machine or the customer service

2/5
The machine makes great coffee. It also costs more than 10 times my previous manual espresso machine that is still going strong after 10 years. Is it worth the money? Absolutely not. The main reasons I wanted a new machine were to make cappuccino and to reduce the time and messing about cleaning after every use. The milk froth is pretty good but not comparable to doing it properly with a wand. It is a single function that fulfils the role of both steamed and frothed milk so what you get is a bit of a cross between the two. One major point I am unhappy about is that it seems to use 3x as much coffee as I did before. This will be primarily because I find I need to use a double shot to get a good taste. I set the strength towards the higher end and notice the pucks are much larger than I was used to. So that's more coffee and two lots of it every time. I only drink one cup per day but I'm going through bags of coffee beans in less than a week. The 'smart' function sounded like a good idea. In reality using the mobile app is actually the only way of getting the drink I want - a double-shot cappuccino. It is a bit much to call it 'smart' to be honest. The app is a terrible experience. Most importantly, it isn't really smart as most people would understand it: you can only use the app over bluetooth; it can't integrate with eg. Alexa or any other smart home systems. There is some customisation you can do via the machine's panel and some that you can do in the app - but they are completely separate and don't have any relation to each other at all. So you cannot set the machine's one-touch buttons to produce the drinks you configure in the app. This means the buttons/functions on the actual machine are basically useless to me. It is very annoying to have to open the app every time I want a drink - especially as it will just randomly lose connnection and require messing about with resetting the bluetooth etc for about 10 minutes when you just want a coffee and need to get to work. The app itself has many poor design decisions as well as stupid, unnecessary limitations: The sliders are very fiddly to use and often change when you take your finger off the screen so it takes several attempts to set the value you want. There is a bug where some of the sliders are disabled at first so you have to save the wrong values and then edit them again to get what you want. In one part of the app your changes are never saved so you can't actually customise any of the built-in recipes. The 'Name' field of a freestyle recipe is limited to 9 characters - how ridiculous is this, it can't even fit the word "Cappuccino"! I use the two bean hoppers for regular and decaf beans - that was the reason I wanted this feature. However, you can't just set it to decaf and then produce one of your recipes - it will override the setting. You have to create an entirely separate set of recipes for decaf. But you can't call them "Decaf something" because the Name field is limited to 9 characters! You can only save 1 recipe as favourite on the front screen so for others you have to click deep into the frustrating menus. Why can't you have as many as you want? The app is nonfunctional unless it is actually connected to the machine, you can't customise or even view recipes without the connection even though such actions don't require any communication with the machine. It also pops up error messages into your status bar after you've switched the machine off. Other general niggles with the machine: I don't know why but the internal part of the tray fills up with manky water really quickly, it asks you to empty it literally every 2 drinks. You have to be really careful when removing it and emptying so you don't spill it all over. It has a power-saving mode, you can change the timer but if you forget to do the milk cleaning routine right away it will shut down automatically after the set time. You don't want to let the milk go funny in the tube but if you switch the machine back on then it will do two more rinses as well (power on, power off) and then the water tank will be empty so you have to fill that up again. There could be a simple way to inhibit the rinse but there isn't. Finally on to the customer service - I emailed to ask about only a couple of initial questions. It took them 2 weeks to reply, when they did it was obvious they hadn't even read my email because they just attached a standard troubleshooting document completely unrelated to my question. It took them 2 more weeks for a further reply to actually address my query - essentially their answer was a flat 'no'. Not even politely 'sorry no, but we will take your feedback on board'. This gives the impression they don't care about their customers, not what you expect from a premium brand. I dread actually relying on their support if there is a fault with this expensive luxury product.
Ted
Colour: Silver
Reviewed on:

Melitta Barista TS Smart

5/5
I took ages (months) to decide whether or not to spend the money on quite an expensive machine or buy a cheaper model. My aim was to have a one touch coffee machine which all the family can use. I have to say that I am pleased and so far not dissappointed by the performance. Great tasting coffee, the app is fine and allows up to 8 people to tinker with their drink selection to make a good cups of different style coffee. My teenagers use the hot milk function to make hot chocolate which they say tastes really good. Was it worth the money, I think so, sometimes you really do get what you pay for, I'm glad I didnt go cheap.
DJ
Colour: Black
Reviewed on:

Amazing

5/5
I’ve been using De Longhi Magnifica coffee machine for years thinking I’ve had the best coffee on the entire world...well, couldn’t have been more wrong. My new Melitta is giving me all what I could wish. Full of choices of the really tasty coffee, it’s easy to use and very intuitive. What is amazed me the most is how it is quiet no more waking up the entire house during making morning coffee. This is the best choice I could make.
Mrs S
Colour: Black
Reviewed on:

Excellent, flexible coffee machine

4/5
It's only bad point and the reason for 4 and not 5 stars, is the frequency of which the large drip tray has to be emptied. We always keep a mug under the spout during power on/off and cleaning cycles, but even when not cleaning the milk system, which discharges straight into the tray, the large drip tray fills rapidly. The tray goes right through to the back of the machine and must be carrying out some sort of cleaning operation back there. That said, this is an absolutely brilliant machine. If you can't make your own perfect cup of coffee you're just not trying. The machine is so flexible that it will probably take a few attempts to get it just right. It can have 8 people's coffee recipes stored, named and available for easy selection with just a couple of touches, not just for 1 type of coffee but for several different ones. So you can have your very own version of cappuccino, latte, americano or whatever. Every cup brewed can be manipulated for strength, aroma, temperature, volume and bean type. There are 2 bean hoppers so you could even have different beans for different types of coffee. It also makes cappuccinos in the same way a barista does, coffee first then milk foam. The app is very useful for adjusting your different recipes, but just a gimmick for making the coffee, you still have to fill it with water and put mugs under the spouts. It's easier to just touch the panel a couple of times than fiddle with your phone. I would recommend this machine to anyone who liked coffee.
Alan
Colour: Silver
Reviewed on:

Started well but didn't last

2/5
Bought this in November 2019 and it started off well. However, 16 months later and the drip tray needs emptying more and more frequently, twice a day sometimes. The milk froth doesn't always work and it doesn't take the beans from the tray I selected when I programmed my recipes. Also, when I checked the statistics a lot more drinks were listed than I had made. Other than around 10 other drinks made to test I only make cappuccino and latte. I queried these problems and was given an answer to the statistics query that was incorrect and was told to send the machine back for repair. Apparently, there is nothing wrong with it. I'm not sure what they tested but it is clearly not working properly. It made really nice coffees with no issues initially but not any more so it would be nice to know how they came to this conclusion. Maybe the machines just don't last and it is running how they would expect after 16 months. It would have been nice to know before purchasing. On top of this you have to buy milk system cleaner, liquid descaler and cleaning tabs as well as new filters on a regular basis. While I enjoy the coffee when the machine decides to make it properly, without asking for the tray to be emptied or for one of the cleaning cycles to be run, I won't buy another Melitta product. It would actually be quicker and cheaper to go to my local coffee shop. I would love a decent coffee machine but won't buy a new one without first looking at all the extra costs involved and how the machines perform after a year, if the information is available.
CJ
Colour: Black
Reviewed on:

Too many unused features and options - A bit messy to use, but very robust

3/5
The product is expensive and so it should (does) offer a wide range of options and impressive performance. It has many options that you will probably never care to use such as very milky coffees so take this into consideration. The bluetooth app is great when it works but you have to pair it often and so you may as well learn to program the buttons to save time (given that you will be standing at the machine to put the cup under!) The cleaning products cost about £150 a year if you buy the recommended ones!! After one and half years the grinding mechanism has stopped functioning on mine correctly and spins without any coffee being ground which results in a weak coffee. So its going to have to be sent off to be fixed. Machines such as Jura do give a better coffee flavour in my opinion. This machine is robust but expensive to run and do i really need 2 coffee hoppers and a ground coffee option ?(which definitely produces inferior coffee taste due to the small amount it requests). Buy a machine with less features for the same £. Thats what i will do next time- I will probably buy grinder and a single expresso making machine. I think the pods and similar make better flavour coffee than this machine will. Coffee from expensive expresso machines are much much superior and so you may be disapointed with this machines flavour performance. As the machine cleans itself after use (the milk circuit) and when it turns off, the small capacity tray quickly gets full so constant emptying is needed. Milky water is splattered everywhere so cleaning and wiping is constantly necessary. Need to use another container to catch water from cleaning cycle to avoid taking out the under tray (which is ridiculously shallow - spillage alert!) which is more messing about.
Tarin
Colour: Silver
Reviewed on:

Fantastic machine

5/5
Can you make better coffee than the Barista TS Smart by hand? Perhaps, if you're a very good barista. For the rest of us with neither the skill nor the time to faff about with grinding beans and getting the brew just right, this machine will knock out basically any kind of coffee you like that's so good that you'll be disappointed by a lot of cafes. It's also largely idiot-proof, it'll remind and guide you through any cleaning and maintenance that it needs. The phone app for its Bluetooth connectivity is also surprisingly decent, and I've not encountered any bugs or glitches while using it. For guests, it's easy to just hand them the phone so they can spec their coffee to their taste. Just bear in mind that this a large machine and it's surprisingly deep. This was fine for my large kitchen, but if yours is smaller do take the time to measure and make sure you've got the space for this absolute unit. Otherwise, I have no qualms about recommending this even against more expensive competitors.
Prakhar
Colour: Silver
Reviewed on:

A** Machine

5/5
I’m am chuffed to bits with my coffee machine. It’s the best machine I’ve owned and I’ve tried many. I generally get through one a year as we’re a coffee loving household. It’s fast, quiet and super simple to use. I especially love the app. You can adjust every aspect of you chosen beverage. It even has a ground coffee shoot, which is great if you need to make a decaf. It cleans itself after the milk frothing and steams everything out. Genius! Can’t think of any negatives. Well worth it
nellylove
Colour: Black
Reviewed on: