The product is expensive and so it should (does) offer a wide range of options and impressive performance. It has many options that you will probably never care to use such as very milky coffees so take this into consideration. The bluetooth app is great when it works but you have to pair it often and so you may as well learn to program the buttons to save time (given that you will be standing at the machine to put the cup under!) The cleaning products cost about £150 a year if you buy the recommended ones!! After one and half years the grinding mechanism has stopped functioning on mine correctly and spins without any coffee being ground which results in a weak coffee. So its going to have to be sent off to be fixed. Machines such as Jura do give a better coffee flavour in my opinion. This machine is robust but expensive to run and do i really need 2 coffee hoppers and a ground coffee option ?(which definitely produces inferior coffee taste due to the small amount it requests). Buy a machine with less features for the same £. Thats what i will do next time- I will probably buy grinder and a single expresso making machine. I think the pods and similar make better flavour coffee than this machine will. Coffee from expensive expresso machines are much much superior and so you may be disapointed with this machines flavour performance. As the machine cleans itself after use (the milk circuit) and when it turns off, the small capacity tray quickly gets full so constant emptying is needed. Milky water is splattered everywhere so cleaning and wiping is constantly necessary. Need to use another container to catch water from cleaning cycle to avoid taking out the under tray (which is ridiculously shallow - spillage alert!) which is more messing about.

It’s a great coffee machine but we are having issues with the milk frother. We could not fault this machine until the milk frother started playing up. It spits and doesn’t appear to be drawing the milk through properly. We have tried full fat, skimmed, oat, almond, soya and coconut milk and it does it all on them. It has been back to melitta customer services on 2 occasions where they have had the machine for 3 weeks. Not made any changes and said it’s fine. We are getting close to the point of complaining officially to melitta. It’s a real shame as really liked the machine.

lovely machine it makes all or most the drinks u can get in a cafe u can do hot water only like a kettle does and only milk too warmed up ideal for baby bottle feeds of if u want warm milk on ya breakfasts. unfortunately i have had to get replaced less then a month due to it be faulty i dont regent ordering it as it has been the best buy ever. i wished i had brought it sooner.The other down side is the tray is long but not deep so depending on the amount of drinks rinsing and weather u have the settings turned on to rinse at beginning when 1st turned on and then again be4 u turn off then u will find u will have to empty the tray more.

Brilliant for bean to cup coffee. Would have been 5star if I could get my favourite cuppa with 1 touch of a button.

Great product

This coffee machine is fantastic but there are a couple of things I would improve if it could. I chose this one because of the dual hopper (among other things). The idea being one for good strong coffee and the other de-caff. Whilst it will do that I think it's more geared up to dark and light roast. There is a slot into which I could add preground coffee though so I could buy ground de-caff. The buttons (which are screen buttons not physical ones) have to be pressed quite hard and that can be frustrating when trying to reduce strength or add water which has to be done quite quickly. Speaking of water it cleans itself more than a cat and therefore uses lots which then has to be emptied. The good news is that it makes really lovely coffee and the app allows you to connect and make recipes of your own and then send the instruction to the machine. It's relatively low maintenance and takes almost no setting up, no adjusting things or faffing about, just add beans and water and start then sit and enjoy. I feel harsh scoring four stars but it's not a cheap appliance and a blossoming market so I should be tough.

As others have said, it took quite a lot of getting right at the beginning - we had loved our Sage Barista machine but it gave up three times just into it's second year so we decided to buy a new one and go for a bean to cup to save time and messing about with our own milk frothing. Now we have the settings as we want them (there are lots of things to play around with!) we are enjoying our coffee a lot - and so much more than we did with the Sage (and everyone said how wonderful that was). This includes: - Hotter coffee (it can even be increased to be even hotter but we found the factory setting good and hotter than our last machine) - Being able to design our own recipes - how many shots of coffee, the strength of the coffee, the aroma of the coffee, how much milk - How quiet it is (we no longer wake up the household when we make a cuppa in the morning!) - Having fun trying a range of different coffees - Everything about it feels well built and decadent - Fast to heat up and make a brew - No messing about with using/cleaning milk steamer wands - Self-cleaning machine A few things we found a little different/frustrating at first: - Because there are two containers for the different beans, the side we use most often seems to run out very quickly (our old machine held a whole pack in one go but we now need to store a part-opened packet elsewhere) - The water tray seems to fill very quickly (the machine self-rinses - we have taken to putting a container underneath so it doesn't fill quite as fast) - The water tray is shallow and awkward to empty until you get used to it - The water reservoir seems smaller than our last machine, but it may just need filling more often because we're drinking more coffee (because it is so lovely!) - Just fits the space we have for it - it is really big - The lid to the milk container is very tight, so you have to develop a knack to open it Despite these things (which were teething problems and we have got over but for the price of the machine you'd want perfection), we absolutely love the coffee and would highly recommend.

Machine simple to set up and use, app is clear and simple also. The ability to change the temp of coffee is helpful, the only slight annoyance is we intended to use this for hot chocolate as well, however you can’t adjust the milk temp which at best is tepid.