Very unhappy with this product and the service from AO. First the installers didn’t actually plumb it into the mains water meaning that it doesn’t work to it’s best capacity. I wasn’t asked if I wanted this, it was next ti a washing machine so definitely possible and the first I knew ir wasn’t was when the water tank filled up and needed emptying. Second, the dryer rarely dries the load in one go - often turning off after 10 to 15 mins. I’ve called Samsung customer service (which is horrific) but for the price i expect something that doesn’t need constant fiddling with just to have a fighting chance that it works

I needed a dryer that hinged on the left side of the door. This one hinged on the right but the specification stated that the door was reversible so it seemed to fit the bill. Unfortunately the door cannot be reversed so the dryer had to be returned before I could use it.

Product seems good so far - runs quietly, appears high tec. However, water needs to be emptied often and dryer is not drying clothes as quickly as we thought - seems to take hours as air is not as hot as it could be perhaps, given it is energy-efficient.

Easy to use, intuitive program selection. Doesn’t always dry thoroughly on all programs. I am finding it’s better to use a timed drying cycle rather than rely on the preset program for some items, particularly bedding.

This is a really great dryer, reasonably quick to dry for a heatpump model, very economical to run and very quiet during operation. Clothes come out dry, towels soft and fluffy, great! So why only 4 stars? Well, like the vast majority of tumble dryers these days there is no reverse tumble action which means you are constantly stopping the machine, opening the door and untangling your bedding from the tight ball it has rolled itself into. The really infuriating part is that when you first switch on the machine tumbles first one way, then the other, for about 2 minutes or so, then reverts to rotating in one direction for the entirety of the cycle. Obviously this dryer has the capability to reverse the drum action, so why not throughout the bedding cycle - after all, why have a cycle dedicated to bedding if it operates no differently from a standard whites/cottons cycle? The only negative on an otherwise super bit of kit (and it looks good too!)

Quicker than our previous tumble dryer and much more silent. But seems to continue even when the clothes are dry, is there no sensor?

Really great, love the features and it’s so easy to use. Takes slightly longer to dry than my old vented dryer but overall really happy and hopefully it works out more efficient.

Good so far. Only used it 4 times since getting it. 1 time it wasn't dry when it had finished but I put that down to it being bedding and sheets, and getting all tangled up in a ball. Good delivery from AO and cheapest I found for the product when you factor in delivery and disposal of old appliance.