The first iron I received was faulty, I got through 1 pillow case and the low water indicator came on. No matter what I did I could not get rid of it. I followed all the suggestions in the troubleshooting section of the manual (left it for 3 hours in case it had been stored below 10 deg c during delivery, refilled the water tank with cold water, etc) and still nothing. So after calling Tefal who told me I need to speak to AO, who told me I need to speed to Tefal, who told me I need to speed to AO, I spoke to a very helpful chap called James at AO who arranged a 3 way conversation for another troubleshooting session. After some reluctance from Tefal to admit there was anything wrong with the iron it was agreed to replace it. Full marks to AO for customer service, not so much for Tefal. I have been using the replacement iron a few weeks now and I am impressed. The instructions say it will need 2 minutes when switching on to be ready but I find it’s ready in under a minute. There is no temperature control, the sole plate is at a constant relatively low temperature and the steam does the hard water. I can switch between wool to cotton bedding and back again no problem. I admit I haven’t tried it on anything delicate like silk or satin yet. The iron does struggle with heavier bedding. I can get through a pile of ironing quicker now than with my old Tefal steam iron. One odd design omission is there is no storage for the power cable. Also the storage for the storage for the steam cord isn’t enough for the whole cord, it doesn’t look as neat as it does in the photos. On the whole it is a good iron, though knowing what I know now maybe a bit over priced.

This is my 3rd Tefal steam generator iron and they just keep getting better! This one seems to have a much smoother base, making it easier and quicker to iron. It's also quite a bit lighter than my previous ones. I was a bit concerned at first as it doesn't have a temperature adjustment like my others had, but it hasn't been an issue at all. It's actually made ironing much less of a chore

First time buying a Tefal product. Haven’t been let done superb product . Loads of powerful steam , makes ironing a pleasure

This steam generator just breezes through the ironing, making light work of even the difficult things like cotton. It was brought to replace our previous machine that gave up the ghost after 10 years of loyal service and it is far superior. Excellent product, easy to use and looks good too.

This is my 3rd and best steam generator. Ease of use and 'eco' button brilliant. Ironing soon done.

Super fast results with this speedy Tefal iron. Quick warm up and perfectly released steam makes for short work of the ironing.

Light weight makes ironing really easy and saves time.

Tefal Pro Express Protect is the best iron I’ve ever had (and I’ve had a lot)! Takes a fraction of the normal time to do ironing. Wish I had got one years ago. The only reason it’s not 5 stars is that there was so much steam that I ended up with a puddle on the floor under the ironing board, but it was worth it and I may have been a bit trigger happy with the steam.