Appear to have broken down after two weeks use, engineer booked to resolve, showed code F02, continuously. AO are sending someone to take a look without any quibble, so follow up service good

I'm very disappointed. This dishwasher doesn't clean as well as my previous one. I thought that Hotpoint was about quality, but I was wrong.

OK this machine is incredibly quiet, BUT I'm totally disappointed at the distance between bottom and top draws. It is just not big enough for normal sized dinner plates, so top rotation arm hits the plates. It has to be stacked with a maximum of 4 dinner plates at the sides to allow the arm to rotate. Shame they didn't lift the top draw by half an inch. Other than that, it's a good machine.

Positives Very quiet dishwasher Reasonably priced Specially looked for dishwasher with quick (30 min) function and display of time remaining so that’s good Very different to our old dishwasher which had dials to select programme but this one is easy to use Negatives Very poor layout. We drink pints of squash at mealtimes and it doesn’t really fit pint glasses in (only a couple on the top and then they’re not very secure). The tray on the top is annoying as you’ve got to remove it every time you add something to the top. After a week, my husband put it away in a cupboard! The gap between the prongs is small in places to difficult to fit all our pots in for a single day in our three-person household. It says it’s for 14 settings (I think) but over a day we probably don’t quite get to that even if we’re at home all day and have every meal at home. However if you add a couple of small pans (e.g. for soup) and a serving bowl you cannot get all our pots in for the day. Two or three times in the 10 days we’ve had the dishwasher, we’ve had to leave pots out for putting in the next day or wash pots by hand. We’ve also put the plates in the individual adjacent slots yesterday (rather than every other slot) and three of the plates were not washed properly. Having said that, it has washed the pots pretty well the remaining days. So not very happy. Did consider taking it back but that would probably be a lot of hassle. That’s the problem with buying online as you cannot really know how it would work with the types of pots you use daily. Even buying after looking at it in a shop might not have revealed the problems.

Its OK, but none of our (normal-sized) plates fit into the basket without the rotor hitting them. Pretty basic design fault, and to think that someone gets paid well to design these things! Can't be bothered to return, will have to lay plates down and use up half the space. Poor. If AO had a clue about the products they are retailing, this unit would have been discontinued long ago.

Dishwasher washes well but the configuration of the cutlery basket hinders getting pans and large items in

We opted for this model as we had our last hotpoint for around 15 years but as in this ever changing world I don't think that this one will get close to that as it seems flimsy and not so well made

I bought this model 14 months ago. I am quite happy with the performance, it is very quiet. What I am not happy is the way I got treated by Hotpoint when I phoned to request a replacement cutlery basket. Several pieces have broken off the bottom of it meaning cutlery can fall through. I was told that as it was out of warranty (2 months). I would need to buy a new one. When I queried 10 year parts guarantee was told this only applied if engineer is called out (my expense) and a new part was needed. It is certainly not fit for purpose but to save hassle I thought I’d buy a new one. Unfortunately it looks like all on line baskets are the same flimsy construction. I will solve this problem myself and not be in a hurry to buy Hotpoint again.