The oven worked well until the fan broke after only a couple of months. Bosch’s response has been poor, the customer service is shocking. I am extremely disappointed with how this has been handled. Bosch is supposed to provide quality products but I feel unable to purchase their products due to the handling of this issue. AO.com suggested that I speak to Bosch and didn't really want to get involved.

we bought a bosch double oven .delivered 20/12/18 installed on 20/12/18.main oven fan packed up after two uses .without oven over christmas cannot get it repaired until 15/1/19.ao don't want to know

The oven is smart and, though I haven't used it much yet, seems to cook well and quickly. I've found that using one of the shelves plus the large drip tray provided as a grill to be awkward and clumsy, particularly since both items are too large to fit into my sink for cleaning, so I'm now using the grill pan from my old cooker instead. Also, the buzzer on the timer is far too quiet and I've had to supplement that with an old fashioned clockwork timer. My main beef, and the reason I can't award more stars, is over cleaning. I did a good deal of research before ordering this oven and what attracted me to it was the Ecoclean automatic cleaning system. The advertising implies that both ovens are lined with this. However, on receipt of the oven I found that only the back wall of the main oven has this type of surface. On querying this with AO I was told that the oven has a 'wipe clean' surface, not a self cleaning one. I hope someone will correct me if I am wrong, but this to me means old fashioned enamel which in time will probably need cleaning with very non-Eco chemicals. The large removable drip tray in the base of the main oven will be a help, but that leaves an awful lot vulnerable to spills and splashes. So disappointing.

The main issue I have is when you switch it off, you still thinks it's on as the fan buzzes loudly to cool down. It takes about 20mins to cool and the fan to stop. I'm sure this is actually louder than the normal oven sound. There is no grill pan handle with the set either. The instructions are very confusing and the symbols on the oven are not exactly clear.

After one week, not 100% convinced we bought the right model. Couple of points to note, The alarm on the timer setting, you can hardly hear it to say the oven is finished cooking. When a few yards away from the sound is inaudible. Secondly, not sure that the oven is switched off when it's finished cooking. The only way to be 100% sure is to switch it off completely from the dials. Not a user friendly double oven. Pity you can't get a demo on it before you buy.

Having initially decided on buying this oven because of the make, we are very disappointed that it didn't come with a wire rack insert for the grill tray. Despite AO online trying to resolve this issue with the manufacturer, Bosch customer services dismissed the issue full stop. So now we find ourselves with a £650 oven that cant be used safely. Bosch want £43 to supply rack.Rip off!!!

Only just delivered today, but one of the reasons for replacing my current Bosch oven with a new one was that the alarm on the former had stopped working (and it was pretty old, anyway). If only I had read beforehand that the alarm on this new model is worse than useless. Sure the oven will prove to be fine, but a serious design flaw by Bosch.

The clock is too small and its in a red colour which blurs my eyes, and the timer is hopless. The fan stays on for nearly an hour after turning off, which raises my electric bill. The grill has no pan and cooks unevenly. Disappointed with Bosch as i always buy their products.