Avoid at all costs
1/5
Avoid at all costs! We were over the moon with this hob when it arrived but after 85 days a crack has appeared from the corner of the central vent. I contacted the manufacturer Elica through AO and they said the glass is not covered by the warranty and i need to pay over four hundred pounds for the new glass. WOW what first class customer service! I have paid an awful lot of money for this hob to be basically treat as dishonest as they are saying its accidental damage! Its funny though you have to have actually had an accident to cause damage to which i haven't as its nowhere near any of the cooking surfaces and i think i would know if i had actually cracked the glass. AO were not able to help either and have basically sided with Elica! but offered a very small gesture of goodwill payment. Very disappointed with both Elica & AO. Unfortunately you don't know how good a company is until you have a problem and i have found out first hand that they don't want to know after they take your money!! I contacted them never thinking there would be an issue but how wrong i was! Gutted with the way I have been treated its very unfair.
Joanne