Item broken for 3 weeks now and AO hasn’t been able to fix the problem. They keep sending me to hot points though in still within my 30 days return warranty, one year warranty from hotpoint and D&G warranty. My laundry still stuck in the machine and it’s wasting my electricity because machine won’t turn off despite sending engineers on two occasions to fix it. So disappointed

Broke after 6 washes. Waiting for engineer. Will return. Have always bought Hotpoint appliances and never had any issues. Quality doesn’t seem to be as good recently. Such a shame.

Arrived on the 17th March, did not work. Engineer came yesterday 23rd March to fix, still does not work! Clearly there is a problem with it. Disappointed with this brand. Would not recommend.

Not draining properly. Had to wait for them to check installation. Told me installation is all fine and washing machine is faulty so they will replace it. Then get a call from ao after installers visit. Confirm my details then get put on hold for half an hour (you called me!?!) Confirm more details with another chap. Tells me he needs to speak to hotpoint to confirm the fault. You literally just had people at my house telling me it was faulty. Back on hold I go. Now I've got to wait another week for hotpoint engineer to come out. Told they will charge me 70 pound if its a fault with installation, zero chance I will be paying that. No washing machine for 2 weeks and multiple wasted hours dealing with this. The only point during this when I've had decent service is when they rang me up and tried to sell me their extortionate insurance, unsurprisingly I wasn't put on hold during that call.

Product dimensions were not correct, meaning the machine doesn’t fit correctly!

from day one machine fills up with water when switched off cannot get it looked at for 10 days not good for new machine

Had the device a little over 7 months and in that time the drum has split, the drain pump has packed up, the control PCB has blown up and it will not stop leaking. We are onto engineer visit 4. I would not recommend this product unless you buy the monthly insurance. The last Hotpoint we had lasted 5 years with no issue the reliability of this is rubbish.

Nice looking washing machine, however the fabric softener is not draining away from the compartment and there is only 2 short wash options.