Misleading product pictures and incomplete description
2/5
Bit disappointed with my first ever experience with AO as 5 star member. I liked the split/ foldable shelf and wine bottle rack feature as shown in the product pictures. However, it doesn't come as standard. I only found that out when product was delivered and both features were missing, phoned customer service to confirm and was told these are the accessories to be purchased as extras directly from the manufacturer. No where in the description it mention that these 2 features are extras and i find it misleading.
As an online customer, we buy products based on pictures and descriptions provided on vendor websites and if the info provided is not correct to start with, it will always leave customer with disappointment post product delivery and moreover dissatisfaction if customer services can not do anything about it other than an apology.
Ansh
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Ansh
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