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Price match promise

If you find your product cheaper somewhere else, call 0344 324 9222 and we’ll match it.

We’re all looking for the best prices, even saving a couple of pounds can make a huge difference. That’s why we’ll match the price of your products if you find them cheaper somewhere else.

Our price match promise

We'll price match any item we sell and it's delivery against any other retailer – we’ll even match discount codes and those all-important sales periods. Here’s what you need to do to you get the best price:

  • Give us a call on 0344 324 9222
  • Let our friendly team know the product code
  • Tell us where you spotted it
  • Let our AO'ers work their magic

That’s it! We’ll need to confirm the price of the product, so make sure you’ve got a link to it to hand. The whole thing should only take a few minutes and you’ll save some money too. Winner winner!

What if I've already bought my product?

The savings don’t just stop there. If the price of your product drops on our site within 10 days after we’ve delivered it, let us know on 0344 324 9222. We’ll happily refund the difference.

For Black Friday shoppers, we’ve extended this offer. If our prices drop during the Black Friday 2018 period, we’ll match it and refund you the difference.

The important bits

No confusing jargon here, just handy information you should know.

  • We match against the total cost of our competitor’s item and delivery, so keep this in mind before you call us
  • We only price match against websites from retailers in the UK
  • The product on our competitor’s site needs to be exactly the same as the one on our site
  • We don’t price match against AO Business or other trade sites
  • Unfortunately, we can’t price match if you’re using a finance plan.

You can also use our app to hunt for a bargain. Create a ‘favourites’ list and keep track of the prices for your most wanted items. Just search for AO on your phone’s app store and get shopping!