Be aware that some Richmond 550e cookers (including mine) purport to have a safety feature which has been knowingly disabled by the manufacturer. The ceramic hob has a 'hot' warning symbol, but this does not illuminate when the hob has been used. After correspondence with Stoves, I have discovered that this is not a fault but is deliberate. The 550e model is no longer fitted with the relevant warning bulb under the glass. The manufacturer has used ceramic hobs with the warning symbol still present, making it appear this feature is still included. Neither sales information, packaging, user manual nor Stove website give any indication that this might be the case. Not only does this seem shoddy practice, but it clearly has the potential to be dangerous. I have raised the above issue with the manufacturers but despite ongoing email correspondence have yet to receive a satisfactory response.

We have had this cooker for about 3 years now and I hate it! The knobs constantly pop off - it is very poor quality, the glass surface marks and now the heating element has gone. It has grooves and cracks in all the wrong places making it difficult to keep clean. I really regret my purchase.

The cooker lovely, but only having it in place for a hour the main control for the main oven came off in my hand, so the engineers came back out on a Sunday evening and told me it was a replacement needed, i just cannot understand why it took 5 days to organise and im still only just getting my replacement cooker tomorrow, so its been an interesting week cooking either in slow cooker or just the hob or top oven, so in told i have been left with a faulty cooker for 9 days

Having had a totally reliable stove for 25 years in our home in France, a kitchen refit led to the purchase of a smart looking red Stove. Just out guarantee the ceramic hob simply flashes 'F' and does nothing else. A phone call to Stoves advice line and initial response was 'Well they have different voltages and we can't give advice'. Darty the French suppliers claim they have no support technicians! I thought it would be good to support British manufacturing buying a Stove, but firstly a useless stove and secondly no support if you're outside the UK. This is like the 1970s - god help us after Brexit

Cooker of poor build quality ,I bought mine about 3 years ago. Grill only has 2 setting,very high or very low.. Hob only works when lid up but the button that is operated when lid is lifted is of poor quality. I have to press in manually. Oven is good. For the price I thought I would get a quality cooker, but sadly overall ,very disappointed.

Disappointed. Waste of money. The oven door keeps opening. There is a strong smell from the oven when switched on which dose not go away.

This product is built well apart from the knobs (these are the bits you use most!!) Particularly if a keen home cook. I paid the premium price tag for this product and although it looks nice it is let down very badly by a poor design and cheap quality of knobs. Our main oven knob was faulty from day one and has just been replaced and the oven is not even 6 months old - Having been without my oven for a week whilst waiting for the replacement ( I was initially told I would get the replacements after two days) we have had to use the top oven and now that knob seems to be on the blink. I would seriously think before spending this much on the product - do you want the looks or do you actually want to use the product. I wish I had bought another Zanussi - cheaper price and more reliable!

I have to have a new oven door it is not sealed properly ??