I purchased this steam mop on the April sales , as we were in the Covid-19 lockdown . I have a toddler and I am in the high risk group , so my mission was to keep my home as clean , germ free and safe as possible ! The transaction with ao.com went smoothly and efficiently , I received my item next day delivery , Brilliant !! The steam mop itself is a bit heavy , but good built , the problem is the performance , after reading the instructions , you CAN'T put any cleaning agent in the water tank , only clean tap water , I vacuumed my tiles floor first and then used the steam mop , I wasn't impressed with the performance , It doesn't stand, so keep an eye on it because could drop to floor , or scratch your walls , doesn't have On / Off button that you could press , once you attach it to the electricity make sure you are ready to go !! The tiles are not left very wet , but they are not clean either , after using the mop I have taken a baby wipe and wipe down the grouting and some tiles and I can still get dirth out , so not much of what it says on the package CLEAN and kills bacterias !! I did look into return this product but after you have used it , can probably get half of the £ you paid for , so I'm not happy with this and will try to sell privately myself . Overall ... I will NOT recommend this product , at least not for what is intended for , it has very good reviews and that's the reason I went for it , but had been really disappointed with the performance as I was expecting a proper deep clean ! You WON'T get that with this steam mop !! My advice to you is keep your money and use a bucket with hot water and bleach or other appropriate cleaning products and you will get better results and will know your floors and surfaces are deep / properly clean ! I wish I didn't purchase it on the first place , but you live and learn , I suppose ... This Shark steam mop is overpriced and overrated for sure !!! :(

Really pleased with the quality and cleaning power of the product. Only negative that I would mention is that it is quite heavy for me which means I haven’t given the full 5stars.

Great device,but if doing a spring clean or you have a dog I would suggest buying extra mop clothes even though you can machine wash them !

Good cleaner after you get the hang of it, a very long lead which is great.

Very efficient and makes stone and wooden floors really clean. Found the water reservoir too small with the need to continually top up.

Really good product, a bit heavy to manipulate (push/pull) and wish it had a support for when is stored.

Really quick and easy to use. Actually enjoy cleaning the kitchen floors now!!

Easy to fill with precise instructions, only used it once but found it somewhat stiff to push. Cleaned the floor very well, did not know how dirty it was! Awkward to empty as you have to hold it over the sink almost upside down but manageable. Overall would recommend this as a good buy.