NIGHTMARE.
1/5
AO are great and we've bought plenty through them, and this is the only product we've had a problem with. But this review is about this specific product, and Smeg.
The first one was found to be damaged after installation, and so AO replaced it no problem.
The second one let out an unbearably loud noise, and so we tried to get the support of Smeg C.S's, as it was of course well within warranty. However they refused to help, saying that it was 'unaccessible', because it had been installed, basically??!!??!! I spent hours trying to reason with them, having to put up with rudeness, including them putting the phone down on me (and AO), three times!!! Just how they are allowed to get away with it, is astonishing.
Eventually, after weeks of searching, and therefore not being able to use the device, I found someone independently who managed to sort out the noise. (Which AO kindly gave us the money for).
However, even on the highest setting, this extractor hood extracts NOTHING!! (So you can forget what it says in the specs). i.e. USELESS, apart from the fact that........
It looks good and gives us lighting over the gas hob- (also Smeg, and good); but with the labour costs of making the vent channel and installing-(pig of a job) 2 hoods, and de-installing 1; this has cost us nearly double the price of the product alone.
One of the worst purchases I've ever made. And again, a lesson in the importance of good Customer Services, like AO.
Kris Allan
