Samsung NK36M5070CS 90 cm Chimney Cooker Hood - Stainless Steel - B Rated

Fitting instructions were minimal but on inspection fitting is straightforward and logical. Fan is very powerful but not excessively noisy and lights are excellent, would recommended this product.

I like the look of this cooker hood but trying to deal with Samsung "Customer Services" is appalling. The cooker hood was missing one nut that was part of the way of securing the glass to the motor unit. Simple you would think - contact Samsung and ask them to put one in an envelope and send it to us. Phoned - held for 20 mins, then spoke to someone for 30 mins - was asked to send them an email with the details, photos, proof of purchase, etc. Did straight away - 8 days later still waiting for their response!! Just keep sending automated emails. If I had known how bad Samsung were I would have purchased another make. Shame because otherwise it looks nice.

For the most part this is a good product but there were issues that maybe one-offs and there are issues that in my opinion are design flaws. First: The packaging is very poor and once the box was open it was clear that something had moved around in the box and made it impossible to lift the chimney shroud out separately from the main unit, so I had to cut the box completely apart. The problem turned out to be the black plastic box that contains the mains connection and circuit board stuff. It was supposed to be taped to the unit securely but had come away and jammed itself with the chimney cowl packaging, it didn't appear damaged but had a problem inside that I discovered later. Hanging the assembly on the wall was easy and electrical connections were all straightforward but the supplied adapter for the ducting (150mm down to 125mm) is a very poor fit to the flange above the fan. In fact I had to take the black circuit board box off again to fit the adapter with insulating tape in order to keep it in place and create an air tight seal. However, having connected everything I tried switching on and nothing happened. At all! No lights, no fan - nothing! I managed to check that the electrical feed was good into the black circuit board box so I took the cover off that and discovered that the ribbon cable down to the touch switch console was not plugged into the board. In fact it couldn't be plugged in because it was too short but several millimetres. I easily pulled some more of the ribbon cable up through the conduit and plugged it into the board and hey presto! All working. What I think happened was that the cable was pulled when the black box was flapping around in the packaging as described at the beginning of this tale. The way this black box is packaged and eventually attached to the assembly is very poor in design and not easy to get right. Interesting to note that it doesn't look quite like the drawing in the installation manual. The chimney shroud is quite loose too, it doesn't have anything to keep it in place, no screws or fixings at all, but luckily no vibration noises - yet! Finally my last issue is as an end user - IT"S VERY NOISY! Strangely it's not the fan motor that's the problem. it's the amount of moving air going through the flexible conduit. It's great to know it sucks out so much moist air from over the hob but my wife complains she can't hear the TV when the extract is turned on. So now I shall take it all apart again and see if I can acoustically insulate the ducting. My very first disappointing Samsung experience, all the others were good ones.

Easy to install. Extending chimney so was able to reach the ceiling without needing to buy an extension pack. Looks great. Can’t comment of functionality yet as it has only just been fitted in our new kitchen. So far very pleased though.

Looks good and was reasonably easy to fit, once we'd figured out the instructions - it would help if the instructions were clearer with words as there are extractor and recirculation options. Works well and clears cooking smells quickly from a small kitchen.

Very nice hood but one of the aluminium filter is missing. So I am a bit disappointed.