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Five Star membership
Save the first time and every time
Free & unlimited delivery
Including next day where available. And for a little extra, you can choose a timeslot to suit you.
Member-only savings
Enjoy discounted prices across our product range and receive exclusive star deals handpicked every week.
Free Unpack, Remove & Recycle
We'll save you a trip to the tip by unpacking your new appliance, taking away the rubbish and recycling it along with your old appliance.
100-day returns
Members get more time to decide. Changed your mind? Returns are easy-peasy.
Plus…
You’ll also get access to exclusive member-only competitions and giveaways. So, make sure you stay subscribed to marketing emails to hear about these first.
How it works
As a member, you'll start saving from your very first order.
It’s just £39.99 a year
Simply add Five Star membership to your basket at checkout to start saving - it's as simple as that.
Click here to view our full AO Five Star membership terms and conditions.
FAQs
- Why should I join Five Star?
As a Five Star member, you save the first time and every time.
If you buy one large electrical item with delivery, Unpack, and Remove & Recycle you’ll already have saved more than the cost of your membership - and that’s before you include any savings from exclusive member deals and prices!
- Who’s eligible for Five Star?
That’s the great thing – anyone can sign up for a Five Star membership. We just can’t offer it to customers in Northern Ireland or businesses right now.
- How do I use my benefits?
We’ll automatically apply free delivery and member prices at checkout from your very first order. Make sure you’re logged into MyAccount once you’ve signed up, so you never miss out.
To take advantage of free Unpack and free Remove & Recycle, you’ll need to add these to your basket before completing your order.- What’s a star deal?
Star deals are our best prices handpicked weekly for Five Star members and delivered straight to your inbox. To make sure you don’t miss out on extra savings, make sure you’re subscribed to our marketing emails.
Please note that star deals are limited to one per member.
- Why are there two transactions on my bank statement
To make it easier for you to keep track, we take your Five Star annual membership fee separately to your product / services order.
- Are there any charges for delivery or collection?
Once you’re a Five Star member, every new order you place whilst logged in to My Account will have free delivery automatically applied (including next day delivery where available). However, you will need to pay a little extra if you would like a specific timeslot.
If we’re unable to complete a planned delivery or associated service because of a reason that you’re responsible for, charges will be applied to sort it out. Please see our delivery page for more information Delivery | Appliances | Click & Collect | 7 Day Delivery | ao.com
- When will my Five Star membership renew
Usually, your membership will renew annually on the same day you signed up and the renewal payment will be taken on or around that date. You can check the exact date by logging into My Account. We’ll always be in touch nearer the time to remind you of your membership benefits and membership cost.
- How do I get in touch?
Our friendly team is on hand to answer any questions about your Five Star membership on 0161 235 0563 (8am-7pm Monday-Friday, and 8am-5pm at weekends).
- How do I cancel my membership?
If you want to cancel your Five Star membership, just give us a call on 0161 235 0563 (8am-7pm Monday-Friday (Sales open at 8.30am), and 8am-5pm at weekends). We’ll take care of everything for you, no pressure. And you can always sign up again whenever you fancy.
Please see the AO Five Star Terms and Conditions for full details cancellation of your membership.
