AO Five Star is a new membership program which can save our customers £100s a year! As an AO Five Star member you’ll have access to the following benefits…
Including next day where available. Totally free with no minimum order value, for a whole year.
Save yourself a trip to the tip. We’ll take away all of the plastic wrap and foam packaging, and take away your old appliance for recycling when we deliver your new one.
Members get access to discounts and deals across a specially selected range of products.
Members get more time to decide. Changed your mind? Returns are easy-peasy.
Receive our AO Five Star newsletter filled with offers and promotions only available to members.
Getting your hands on the latest releases can be tough, but AO Five Star members will get priority access to our new product launches.
Further details of how membership works are below, together with any specific things you need to know in relation to individual benefits.
AO Five Star membership is a contract between you and AO Retail Limited trading as AO or ao.com and is subject to these ‘AO Five Star Terms &Conditions’. The ao.com General Terms & Conditions will also apply to any goods or services you purchase from us whilst you’re a member – you can read these here.
You are eligible to become an AO Five Star member if you:
Your AO Five Star membership is personal to you, this means that you can’t share or transfer it (or any of the individual benefits including discounts) to anyone else.
AO can take any action we consider appropriate, including removing or suspending AO Five Star Membership, if we have reason to believe you are abusing the membership service or offers.
AO Five Star membership is purchased by paying an annual membership fee. Your membership begins on the day we successfully process your first annual fee payment and will automatically renew each year (on the anniversary of your first payment) until cancelled in accordance with these terms and conditions.
By purchasing an AO Five Star Membership, you agree to these terms and conditions (in addition to the ao.com General Terms & Conditions) and you are also providing AO with a continuous payment authority (sometimes known as a recurring payment authority) in respect of subsequent annual membership fees. This means we’ll be able to automatically renew your membership at the price which is current on the renewal date without you having to do a thing, so you’ll continue to receive your AO Five Star benefits year-to-year without interruption.
We’ll contact you before your annual renewal (by post, telephone, email or SMS) and at least once every 12 months, to remind you of your AO Five Star membership benefits and the cost. That way, you can make sure it’s still working for you and, if it isn’t, you can cancel at any time.
If you cancel your annual AO Five Star membership or stop your auto-renewal, you’ll still continue to receive the benefits for the remainder of your current annual membership period. Once this ends you’ll no longer have access to the AO Five Star membership benefits.
In the event the annual payment isn’t successfully made when due we’ll attempt to contact you via phone or in writing to re-instate your continuing payment authority. If the authority is not reinstated your AO Five Star membership benefits will lapse immediately.
You can cancel your AO Five Star membership at any time by contacting us on 0161 235 0563 (8am-7pm Monday-Friday (Sales open at 8.30am) and 8am-5pm at weekends). Your cancellation will take effect from the anniversary of your last payment, and your membership benefits will end from that date.
Cooling off period – changing your mind
After the cooling off period
If you cancel your membership after the ‘cooling off period’, you’ll continue to receive the AO Five Star benefits until the end of your current annual membership period, and you will not receive a refund.
Once this has ended you’ll no longer have access to any of the AO Five Star membership benefits. Please see the Membership Period and Payment section above for more information.
If you buy AO Five Star membership at a promotional rate the membership fee is non-refundable if you then choose to cancel.
Your first order
If you’ve placed a new order on ao.com and signed up to become an AO Five Star Member at the same time, your membership benefits will automatically be applied to that first order.
Your subsequent orders
You’ll need to activate AO MyAccount so that we can apply AO Five Star membership benefits to your subsequent orders. It’s really easy, you’ll automatically receive an email shortly after you purchase your membership with a MyAccount activation link, so be sure to activate it at the earliest opportunity. After that, each time you’re shopping with us, log-in to MyAccount so that your AO Five Star benefits can be applied at checkout.
So long as you’re logged-in to MyAccount during checkout any discounted member pricing will automatically be applied to your order, as will your discount for free delivery. For details on how to apply other membership benefits to your order please read the More details of each of your membership benefits section below.
Unfortunately you won’t be able to use AO Five Star membership benefits when placing an order with us over the telephone.
If you have any issues with placing your online order you can call our dedicated AO Five Star Membership team on 0161 235 0563.
You’ll see all available delivery dates for your order when you tell us your postcode at checkout. As an AO Five Star member, whichever delivery date you choose will be free, even if it’s Next Day – just remember to be logged-in to MyAccount during checkout! If you add installation (or other services) to your basket which take place at the same time as delivery, this may affect the earliest delivery date available.
Specified delivery timeslots may also be available but these aren’t included free of charge as part of your membership.
Everything else we say about delivery in our General Terms & Conditions still applies to AO Five Star members, including some geographical restrictions and the charges which may be applicable in the event of failed deliveries. Please see the ‘Delivery’ and ‘Delivery Limitations’ sections of our General Terms & Conditions in particular.
Unfortunately customers in Northern Ireland are not eligible to become members of AO Five Star at the current time.
We’re proud of our Remove & Recycle service, whereby we’ll take away your old appliance for recycling at our state-of-the-art plant at the same time as we deliver your new one. There’s usually a cost for the Remove & Recycle service, which goes towards safely transporting the product to our recycling plant but, as an AO Five Star member, you get the Remove & Recycle service completely free. Please note that our Collect & Recycle service (recycling without a purchase) is not included as a membership benefit.
If you'd like to take advantage of your free Unpack and/or free Remove & Recycle membership benefits, make sure you select them in the basket and that you’re logged-in to MyAccount when you check-out. Unless you select these services during checkout, unfortunately we won’t be able to perform them for you when we come to deliver your product.
As an AO Five Star member, if you’ve a selected a product with member pricing, the discounted price will be automatically applied at checkout, as will your discount for free delivery (so long as you’re logged-in to MyAccount when you check-out).
Looking for a product with member pricing? We’ve made it easy to find our best deals and you can filter when shopping on AO.com for AO Five Star member deals. Where a product for sale on ao.com is available at a discounted price for AO Five Star members, we’ll display the member price alongside the non-member price for comparison. The range of products on which we’re offering discounted member pricing will be subject to our discretion – our aim is to update regularly and give our members a mix of options.
AO Five Star members can take advantage of member prices when purchasing online only, they can’t be applied to an order by telephone.
If you’re not yet an AO Five Star member but you’d like to take advantage of a member price, just add membership to your basket at checkout and the discount will automatically apply right from that first order.
From time to time we’ll offer AO Five Star members special discount codes for use on selected products. These discount codes can be used in conjunction with any applicable member deals on pricing so you’ll get the benefit of both. Everything else we say about Discount Codes in our General Terms & Conditions still applies to AO Five Star members. Please see the ‘Discount Codes’ and ‘Unique Discount Codes’ sections of our General Terms & Conditions in particular.
Price Match Promise
Please note that AO Five Star prices are available exclusively to our members – we therefore don’t offer our ‘Price Match Promise’ service on membership discounts and deals. For more information about our Price Match Promise service please see the dedicated section in our General Terms & Conditions or visit our Price Match Promise page.
As an AO Five Star Member you have an extended period of 100 days from delivery to return your product if you’re not happy with it or you’ve just changed your mind. To let us know you’d like to cancel and arrange collection, please call 0161 235 0563
Everything else we say about cancellation and returns in our General Terms & Conditions still applies to AO Five Star members. Please see the ‘Cancellation’ section of our General Terms & Conditions in particular.
You’ll receive your AO Five Star members’ newsletter via email to the address linked to your AO MyAccount. Your newsletter will feature exclusive content such as unique discount codes and access to member pricing. These deals will vary throughout the year as we’ll be working hard with major partners to secure great deals for our members. Every newsletter will have offers or rewards, with their own expiry dates and terms – you’ll find all the information about a specific offer in the email.
Please note that if you choose to unsubscribe from AO.com marketing emails, you won’t receive these membership deals emails and you may miss out on some great offers!
We know how exciting it is to get your hands on the latest releases. From time to time we’ll be offering priority access to our new product launches so watch out for these in your emails. You will need to call the AO Five Star membership dedicated phone line to place your priority access order. To spread the joy, any orders via the priority access benefit will be limited to one item per member.
We reserve the right to make changes to the terms of AO Five Star membership, including for the reasons listed below:
Continuing your AO Five Star membership will be considered acceptance of any change(s) made in accordance with the process described above. If you don’t wish to continue your AO Five Star membership following a change, you can stop your auto-renewal which will end your membership at the end of your current membership period.
All this for just £39.99 a year! Everyone loves a good deal.
As an AO Five Star member, you save the first time, and every time.
If you buy a large electrical item with next day delivery, Remove & Recycle and Unpack, you’ll already have saved more than the cost of your membership!
And that’s before you include any savings from exclusive member deals and prices.
It’s easy. Just login to My Account at checkout to see your membership benefits (there’s a lot!), then carry on with your shopping. And the best part? Free delivery and any member discount pricing will be applied automatically, so you’ll never miss out.
To take advantage of free Remove & Recycle and Unpack, you just need to add the service to your basket before completing your order.
Once you login to My Account, as an AO Five Star member free delivery is automatically applied to your order at checkout. If next day delivery is available in your post code area, it’s yours at no extra cost. No fuss, no hassle, no extra clicks. We keep it simple.
If you want to cancel your AO Five Star membership, just give us a call on 0161 235 0563 (8am-8pm Monday-Friday, and 8am-6pm at weekends). We’ll take care of everything for you, no pressure. And you can always sign up again whenever you fancy.
Please see the AO Five Star Terms and Conditions for full details cancellation of your membership.
Across ao.com you’ll be able to see which products are at our amazing AO Five Star Member price from the filter menu. These discounts are automatically applied if you are logged in when you order something or if you are purchasing AO Five Star for the first time.
Keep an eye on your emails for information about our exclusive member deals and prices.
Our friendly team is on hand to answer any questions about your AO Five Star membership on 0161 235 0563 (8am-8pm Monday-Friday, and 8am-6pm at weekends). Give us a ring – we love a good chat.
Every offer has its own end date . So, keep an eye on your emails and make sure to double-check everything – we don’t want you to miss out on a great deal!
We’re really sorry, but no. We can only offer AO Five Star membership to households right now.
We wish it wasn’t so, but yes.
You need to pay a little extra for timeslots. And there are a few places we either can’t get to, or might need to charge a fee for. All delivery T&Cs can be found in the ‘Delivery’ and ‘Delivery Limitations’ sections in our General T&Cs, and applies to AO Five Star members too.
AO Five Star Members get more time to decide – 100 days from the date of delivery, and returns are easy-peasy.
All cancellation and returns T&Cs can be found in the ‘Cancellation’ section in our General T&Cs , and applies to AO Five Star members too.
That’s the great thing – anyone can sign up for an AO Five Star membership. We just can’t offer it to customers in Northern Ireland or businesses at the moment.
To join and become a member, you simply add an AO Five Star membership in your basket at checkout and pay for it there. And if you have items in your basket, your AO Five Star free delivery & member discounted prices will be automatically applied - Bonus! If you want to take advantage of Remove & Recycle and Unpack, make sure you add these services to your basket before completing your order as these services will not be automatically applied.
To make it easier for you to keep track, we take your AO Five Star annual membership fee separately to your product / services order.
Usually, your membership will renew annually on the same day you signed up and the renewal payment will be taken on or around that date. You can check the exact date by logging into My Account. We’ll be in touch nearer the time ( by post, telephone, email or SMS) to remind you of your AO Five Star membership benefits and the membership cost.
As well as the free part, you’ll also be able to choose whatever day suits you, even if that’s the very next day as long as it’s available at checkout. The only thing that isn’t included at no cost are timeslots.
Yes! Just pop an AO Five Star membership in your basket at the checkout, and free delivery and member discount prices will be automatically applied to your order. If you want to take advantage of Remove & Recycle and Unpack, make sure you add these services to your basket before completing your order. These services will not be automatically applied.
The great thing about AO Five Star is that you start to save on your very first order.
This total saving includes the max cost of all our services such as Next Day Delivery (£30), Remove & Recycle (£20) and Unpack (£4). It doesn’t include any additional savings from member discounts or prices, so you could be saving even more than that!