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    Need help?

    Find out how best to get in touch if you’re placing a new order with us.

    I'm placing an order

    The product I want is out of stock, when will it be available again?
    Do you price match?
    I have a discount code. How do I use it?
    How do I buy something on finance?
    Can I get my product installed?
    Can you dispose of my old product?
    The product I want is out of stock. When will it be back?
    How do I claim a promotion?

    Need help with an order you’ve just placed? Learn more here.

    I've just placed an order

    Will I get a delivery timeslot?
    Can I add a delivery timeslot after I’ve placed my order?
    I need to change my delivery date. How do I do this?
    I’ve ordered the wrong item. Can I change it?
    I’ve changed my mind and need to cancel my order. Can you help?
    I want to remove a product or a service from my order, how do I do this?

    We can help if you’ve got questions about your upcoming delivery.

    My order is on its way

    Where is my delivery?
    The weather is bad. Are you still coming?
    I’ve opened my product and it’s damaged. What should I do?

    Get help with your order or product once it’s been delivered.

    After my delivery

    I need a copy of my invoice. Where can I get one?
    I want to return my product. What should I do?
    Who can I speak to about finance payments?
    I’m still waiting for my cashback or free gift. What should I do?
    How can I make a complaint?

    Got a problem with your product? These questions and answers should help.

    My product is faulty

    My item isn’t working, what should I do?
    How do I arrange an engineer?
    My product is out of warranty, can you help with a repair?

    Still need help?

    Due to the ongoing situation with Coronavirus, we’re a little busier than normal and we’re sorry for any extended waiting times or delays getting back to you. We’re working as hard as we can to give you the best service possible.