worse product and customer service ever!!! avoid!!!
1/5
purchased last year and only the 2 left hobbs worked from when it was installed. when we contacted samsung you have to tell them the problem and leave your details for them to call you back and if you miss the call you have to start the process again.after one month i finally persuaded them to book an engineer without relying on them to call us back because that was proving too much.
engineer came out a week later to asses problem and then booked an appointment for the following week to replace the faulty part.the engineer came to install the new part but it didn't work so i had to book another appointment for the next week to replace ANOTHER part!
Today he returned to fit the second replacement part but it didn't work and the hobb FAILED TO WORK AT ALL so now we can't use it at all because he made the problem worse!!!Now nothing works!!!
i begged for him to just replace the hobb but he said only samsung could do that.
i contacted samsung and told them what had happened and that we are now without a working hobb with 2 adults and 2 children in the house and that i don't want an engineer to to come out again and only want a replacement but they said that they will have to book an engineer to come out the following week to asses it to see if it could be fixed or replaced!!!
i explained that that would leave us without a hobb for a further week,it wouldn't guarantee it would be working and i would need to take a 3rd day off of work...!
customer services didn't sympathise at all and could only say that to replace it they would have to send an engineer to asses it to say it needed replacing or just let the engineer try to fix it a 3rd time!!! a lose,lose situation for us.
for a hobb that cost less than £300 it has cost me 3 days off,an engineer 3 visits and a possible 2 further visits and at least 2 months of phone calls and visits and it's still not fixed but is now worse.
the advise that the engineer gave me was to not buy anything samsung anymore to avoid the problems because they are always going wrong!!!
honestly the worse customer service and product i've bought for my house.wish me luck and do yourself a favour and avoid this brand.