The door catch broke in the second week. It is a nightmare to get anyone from Hisense to respond. We have uploaded videos, hung on the phone and sent documents and still no one come out to look at it two weeks later. Awful service . Buyer beware!!!

This product replaced a 4 year old conventional dryer which had sadly failed and tried to set on fire (from different manufacturer) so I was forced into a new purchase. However, I’m so glad we changed. This dryer is ridiculous… my dries have gone from using 8-10kW to 1-1.5kW. At today’s energy prices (~30p/kW) this thing will have paid itself off in 240 cycles. We do 5-7 cycles a week, so within a year, I will have saved money. From a practical perspective, the manual is pretty good (though there is a slight lack of clarity about the custom cycle settings), installation is very easy including plumbing in the drain if you don’t want to use the collector drawer. The cycles do what they say, leaving your clothes slightly damp for ironing all the way to bone dry for storage. We’ve tried some delicates and that cycle didn’t damage anything we tested. The lint catcher is actually two lint catchers and so far has done an exceptional job of keeping any lint away from the condenser (meaning significantly lower risk of any failures). The mobile app is excellent and even shows how much energy the unit has used. My one gripe with this machine is that it doesn’t default to mobile app control being on. You have to select it on the machine when you load it and turn it on. If it could default to on it would make the app much more useful. An excellent product and a good price that, if you’re upgrading from an older, non heat-pump machine, will pay itself off easily.

Love our new dryer. We had a condenser before this so this is a huge upgrade. It runs almost silently. It's fast and doesn't consume much energy. The wifi connection was easy to setup. The drum is huge and well lit. Couldn't be happier with it.

My 18 year old dryer was going "Thud! Thud! Thud!" every time the drum rotated, so I reckoned it was time for a new dryer. Accordingly, I purchased a Hisense DH5S102BW Heat Pump Tumble Dryer. When I ran my brand new Hisense dryer, it went "Tick! Tick! Tick!" every time the drum rotated. The improvement was not enormous. The Hisense did dry clothing adequately but the constant noise while operating was quite irritating. I found the controls to problematic. One has to hold down the touch sensitive buttons for several seconds before the dryer activates but it was difficult to tell when the buttons had been held down long enough to start the dryer. The Hisense gives one no sound cues to indicate when it is starting or finishing a drying cycle. I complained to AO.com about the Hisense dryer and they sent out a technician to examine it. The technician determined that the loud ticking noise was a manufacturing fault and AO.com accepted a return of the dryer and gave me a full credit of the cost towards the purchase of another dryer. A full refund was also available to me. Subsequently, I purchased another dryer from AO.com and am more than happy with the second machine and have reviewed it separately. Another thing I did not like about the Hisense dryer is that when I put a wet bed sheet into the machine it rolls it into a ball. Thus, the outside of the balled up sheet dries while the inside part of the balled up sheet stays damp. To be fair, every tumble dryer I have used in the UK seems to do this. I have never noticed this phenomenon with clothes dryers I have used in other countries and I have spent time living in Canada, Australia and Japan and using domestic clothes dryers in all of those countries. In my experience, this seems to be a common issue with UK clothes dryers and I don’t know why this would be. If you are considering purchasing this Hisense dryer, note well that this is a large, 10 kg machine. When in place in my kitchen it protruded about 15cm from the edge of my counter. This is not a fault in the machine of course, just something a buyer should keep in mind. So I was very dissatisfied with the Hisense DH5S102BW Heat Pump Tumble Dryer. The manufacturing fault would have been obvious to their quality control people as soon as the dryer was started up to test it and it should have never left the factory. One star out of five, only because that is the lowest rating I can give it. Personally, I will never again purchase a Hisense product.

Fantastic heat pump tumble dryer. I can't believe how cheap this is to run. A long cotton cycle uses 0.9kwh of energy so on a standard tariff, this will cost about 24p to dry a 10kg load of washing. The machine itself is super quiet and looks cool too. It has the option to be plumbed in so you don't have to keep emptying the water container. It's WiFi connected too and comes with an app where you can monitor the energy usage and program cycles to run. Yes it's more expensive that a condenser tumble dryer but it's 5 times cheaper to run each cycle. If you are thinking of getting one then just do it, best purchase we have made this year.

Brilliant machine. Easy to empty water collection. top efficiency and very effective.

Impressive was not sure about buying at all used it twice nice all concern gone and love it. What a great choice didn’t know make or anything about heat pump dryers am now learning. Drys the clothes as good as my old vented dryer but takes twice as long but uses much less energy. Looks are very good and has a large weight capacity. Will differently buy Hisense again.

Impressed so far, installed in about 30 mins including routing the condensate drain into a permanent connection so you don’t have to empty it. Used mostly on the auto setting as once the cloths are dry the machine just stops and sends an alert to your phone. We have also bought the Hisense 12 kg washing machine so between both of them we are flying through the laundry! Just need a machine that puts the clean cloths away!