My 18 year old dryer was going "Thud! Thud! Thud!" every time the drum rotated, so I reckoned it was time for a new dryer. Accordingly, I purchased a Hisense DH5S102BW Heat Pump Tumble Dryer. When I ran my brand new Hisense dryer, it went "Tick! Tick! Tick!" every time the drum rotated. The improvement was not enormous. The Hisense did dry clothing adequately but the constant noise while operating was quite irritating. I found the controls to problematic. One has to hold down the touch sensitive buttons for several seconds before the dryer activates but it was difficult to tell when the buttons had been held down long enough to start the dryer. The Hisense gives one no sound cues to indicate when it is starting or finishing a drying cycle. I complained to AO.com about the Hisense dryer and they sent out a technician to examine it. The technician determined that the loud ticking noise was a manufacturing fault and AO.com accepted a return of the dryer and gave me a full credit of the cost towards the purchase of another dryer. A full refund was also available to me. Subsequently, I purchased another dryer from AO.com and am more than happy with the second machine and have reviewed it separately. Another thing I did not like about the Hisense dryer is that when I put a wet bed sheet into the machine it rolls it into a ball. Thus, the outside of the balled up sheet dries while the inside part of the balled up sheet stays damp. To be fair, every tumble dryer I have used in the UK seems to do this. I have never noticed this phenomenon with clothes dryers I have used in other countries and I have spent time living in Canada, Australia and Japan and using domestic clothes dryers in all of those countries. In my experience, this seems to be a common issue with UK clothes dryers and I don’t know why this would be. If you are considering purchasing this Hisense dryer, note well that this is a large, 10 kg machine. When in place in my kitchen it protruded about 15cm from the edge of my counter. This is not a fault in the machine of course, just something a buyer should keep in mind. So I was very dissatisfied with the Hisense DH5S102BW Heat Pump Tumble Dryer. The manufacturing fault would have been obvious to their quality control people as soon as the dryer was started up to test it and it should have never left the factory. One star out of five, only because that is the lowest rating I can give it. Personally, I will never again purchase a Hisense product.

If this machine had a manual setting where I could just tell it to run at the temp I want for as long or short as I want it would be perfect. However, it has a fee programs, some adjustable, most not and I''m getting very frustrated with it. It''s meant to have a sensor that tells when the washing is dry but it comes out damp. I know heat pumpmdryers don''t get as hot as other dryers but this doesn''t seem to get very warm at all. It''s a shame coz it''s a really nice machine and seems really good quality.Like the washer, it''s trying to be too clever. Just let me control my washing.

So far so good, I was a little dubious as have always had vented dryers and wasn’t sure a condensing one would be as efficient, well we are 4 uses in (thanks to winter rain coming early) and it has dried brilliantly and isn’t on for hours. I’ve only given 4 stars as have only had it for 2 weeks, so need to have for longer to know for sure.

Takes some getting used to… Things have moved on dramatically over the years! Gone, it seems are the times when you would simply select the time and heat setting on a tumble dryer! There are seemingly endless permutations on this modern large capacity dryer - it’ll take some time to crack but I’m sure it’ll be worth the wait. Definitely an element if trial and some error but it’s large capacity and options give extensive choices for the user! I like that you can select the fabric type and the end-dryness (eg…dry to iron) and the anti-crease functions. The app is also quite useful in helping to select the correct permutation/functions.

So far so good!

The machine works well. The app which is the main reason I upgraded to this dryer needs more work. You always have to go to the actual machine to turn on connection and you cant remotely start the machine. The sync with washer isnt that great as well. Alexa too doesn''t work.

Very pleased with this product which was a replacement for a very elderly vented tumble dryer. It is much quieter than our old one. It takes about 15 to 20 minutes longer to dry a load but uses much less energy which is the big reason we got this one. Just one star knocked off for the controls being a little confusing, but we have made it work for a standard load, so generally very happy.

This was bought so that I could have matching washing machine and dryer my only issue is that they are really big - I measured the width BUT got caught out with the depth - this sticks out by 3 inches as dose the washing machine so be careful if you have limited space like myself.