My old condenser dryer sort of exploded the night before I went on holiday taking most of my holiday clothes with it! Had no option but to buy a replacement dryer after spending a few hours on the local laundrette and quickly realising that wasn't for me. I've always read that heat pump dryers were slower than condenser dryers but I am delighted to say I have been pleasantly surprised. The drying cycle is shorter than my old dryer and what's more the clothes aren't butchered by intense heat. Everything has so far come out looking like its been ironed and nothing is misshaped and shrunk. Absolutely delight doing the laundry and I am kicking myself for not buying a heat pump dryer sooner, particularly when my smart meter barely registers it is in use. A very happy buyer

So far so good!

Very easy to use, good choice of programs. Has double filter to stop fluff getting into system and very quiet unlike other machines. Good price and saves energy.

My 18 year old dryer was going "Thud! Thud! Thud!" every time the drum rotated, so I reckoned it was time for a new dryer. Accordingly, I purchased a Hisense DH5S102BW Heat Pump Tumble Dryer. When I ran my brand new Hisense dryer, it went "Tick! Tick! Tick!" every time the drum rotated. The improvement was not enormous. The Hisense did dry clothing adequately but the constant noise while operating was quite irritating. I found the controls to problematic. One has to hold down the touch sensitive buttons for several seconds before the dryer activates but it was difficult to tell when the buttons had been held down long enough to start the dryer. The Hisense gives one no sound cues to indicate when it is starting or finishing a drying cycle. I complained to AO.com about the Hisense dryer and they sent out a technician to examine it. The technician determined that the loud ticking noise was a manufacturing fault and AO.com accepted a return of the dryer and gave me a full credit of the cost towards the purchase of another dryer. A full refund was also available to me. Subsequently, I purchased another dryer from AO.com and am more than happy with the second machine and have reviewed it separately. Another thing I did not like about the Hisense dryer is that when I put a wet bed sheet into the machine it rolls it into a ball. Thus, the outside of the balled up sheet dries while the inside part of the balled up sheet stays damp. To be fair, every tumble dryer I have used in the UK seems to do this. I have never noticed this phenomenon with clothes dryers I have used in other countries and I have spent time living in Canada, Australia and Japan and using domestic clothes dryers in all of those countries. In my experience, this seems to be a common issue with UK clothes dryers and I don’t know why this would be. If you are considering purchasing this Hisense dryer, note well that this is a large, 10 kg machine. When in place in my kitchen it protruded about 15cm from the edge of my counter. This is not a fault in the machine of course, just something a buyer should keep in mind. So I was very dissatisfied with the Hisense DH5S102BW Heat Pump Tumble Dryer. The manufacturing fault would have been obvious to their quality control people as soon as the dryer was started up to test it and it should have never left the factory. One star out of five, only because that is the lowest rating I can give it. Personally, I will never again purchase a Hisense product.

Great product very efficient

Brilliant replacement for an older but not ancient dryer. So far no complaints and it’s really user friendly, quieter than the old condenser dryer, nowhere near as much humidity put out and crucially it’s less than halved the electric bill. I’ve got it plugged in to a smart electric plug which accurately works out your bill, before it ran over 1kw on general use and this happily turns over at around 200-300w during use. Yes the ‘smart’ element with mobile phone control isn’t the most advanced but what is nice is that it’ll tell your phone when the load is finished. I was a little wary of the reports of heat pump dryers taking longer but that’s not the case at all, seems to get through things just as quick.

Fantastic product, its so easy to use and the clothes come out perfect and barely need to use an iron, its very quiet and i love the light inside the drum, i would highly reccomend this to anyone looking to replace their drier with a more energy efficient one

Only been using for couple of days but it’s been amazing. Love that you can put the condenser hose into your drain so you don’t have to empty the container. Clothes seem a lot better when dried.