Have been using it for almost a week and still not got it right. Many variables. Knew it would take trial and error but it is getting rather tedious. Have turned temperature to maximu but microwave still needed to get a hot drink rather than one which can be drunk straight down. Will persevere as it is an expensive but well built machine.

Looks good, easy to use and makes a good coffee.

It's a very good machine and tastes amazing since the few weeks I've owned. A couple of occasions it has stalled and cut out and have to turn plug on and off but hopefully this gets better with time.

Looking at the aesthetics of the machine, it’s quite a big machine but I don’t mind as it looks nice and modern which appeals to me. On the top of the machine it has a cup warmer on the top but I don’t feel a great deal of heat from it and couldn’t imagine it actually warming a mug. The coffee dispensing nozzle is adjustable which is great for different size cups and better than other machines I’ve used that have a fixed dispenser making variation of cup sizes an issue. The milk container has a self-clean function that works on the turn of a switch so very user friendly and is useful as it would be hard to clean otherwise and be confident all the milk wasn’t spoiling the internal mechanics. The changeable nozzle allows for hot water, which you simply pull off and replace, interchangeable with the milk attachment. The machine takes about 1 minute to heat up which isn’t too long at all and aside from the grinding of the beans the machine is quite silent which is good for early morning starts as to not wake anyone else in the house up. It can do 1 or 2 cups at the same time and you can change the strength of the coffee and volume of water using the settings, although all the preset measures of water are far too little for what I like in a coffee. The machine self-cleans at the start every time you turn it on which is good but do need to capture the water in a cup or the drip tray will fill up very quickly. It also performs the clean when the machine is switched off. Different types of coffee are available, from Latte to strong, long black coffee giving an option for everyone and the ability to set auto on and off is handy for mornings so the machine is ready as and when you want it, but the machine really doesn’t take long to heat up so maybe a bit of an unnecessary feature. The machine can take whole bean or ground beans for variation and smells great in the house when using the whole beans. The hot water nozzle is a great feature for tea or adding coffee to your drink but frustrating as it splashes when it comes out and goes on the surfaces but not long enough to put within the mug to try and stop this from happening. Trying to adjust the ‘length’ of the coffee for me didn’t work even though I followed the instructions exactly which was really frustrating as it uses your coffee each time without result. Another slight frustration is that every button pressed starts a coffee which is annoying when you’re trying to learn the machine, but appreciate once I am fully confident with it that may be a positive. I was attempting to make a coffee on one occasion and when the water needed refilling it didn’t register and notify me, so I was pressing to make coffee and it was using coffee but with not result and still not notification of the issue. I could see the dry coffee in the bin area in piles which confirmed what was happening and so added more water, however on another occasion I did get a notification to say the water needed refilling. I tried making cappuccinos with the milk attachment but even on the highest level of froth on the milk setting the result was rather disappointing and nothing like the picture suggested. This was the functionality I was most excited about and the fact the machine titles itself as a ‘cappuccino machine’ let me down quite a lot. The coffee dispense area where the used coffee is stored is neat and tidy and keeps the machine looking smart within the centre of the machine without being on show and very easy to remove and clean. Overall I think the machine is good and the fresh bean coffee produced is very enjoyable, but was disappointed with the milk featured coffees and the complexity of the functions. I’m not sure if the complication of the machine and amount of features would put me off choosing a machine like this again, with the milk options of the machine not living up to expectations.

Great little machine, really easy to use and has stopped me from going to get coffee daily! Not quite a 5 star review due to the milk being not hot enough and having to warm my mug otherwise the coffee is lukewarm.

Controls/process to adjust levels of milk/coffee are a bit fiddly, machine a quite noisy (compared to previous bean2cup machine) but good coffee at the end...and that is the most important thing.

For people who are unaccustomed to coffee machines like me, it was a slight challenge to work out how to use it properly. However after a dozen or so attempts the process will become easier and the quality of your coffee improves. It's amazing tasting coffee (better than shop bought) and the selection of milk based beverages: latte macchiato, cappuccino and flat white are brilliant. They are all very professional in appearance and taste. Exactly what I was looking for. The only real issue is the amount of cleaning required. It comes with removable parts which need to be cleaned regularly. Also it has a self cleaning program which cleans the spouts. However a receptacle is needed to collect the excess water/milk as the drip tray is not deep enough to hold much liquid. One should be provided I think. It did only take 3 weeks for a message to appear stating that a de-scaling program was required which is okay as a couple of descaling solution packs are included but it remains to be seen how often this needs to be done (cost of descaling solution?). Overall, if you want quality coffee at home this is the machine for you. It might take a little while to get used to but it will be worth it!

Overall a good buy only issue is the milk foam facility… it never stops till the froth overflows no matter at what point the regulator is…