Awful machine and policies
1/5
Bought end of May. Was installed by AO personnel who did a terrible job and spilled dirty water all down my stairs while removing old machine.
The actual hoover machine takes 6-7 hours to wash and dry. After two months the dry clothes started being soaked with dirty water. Then the machine packed up altogether saying error: e03.
I got an engineer to come from Hoover via AO. He said he unblocked it and raised the draining pipe. An hour after he left the machine was broken again, error 03 again and then soon, error 20.
AO and Hoover would still not replace or exchange my machine as ‘30 days have passed’ and instead I’m now meant to wait for an engineer to be called out, yet again.
Meanwhile I have no clean clothes.
I’m absolutely gutted and would never ever use either Hoover or AO again, even though the AO people have been friendly, their policies mean I’m wasting days and days just trying to get a working washer dryer like I paid for.
Sam Raven