Delivered and installed 19th Jan, leaking 6th Feb. No one out to fix until 12 days later. Insurance calls from AO and Domestic and General .. all unwanted. Not impressed.

The delivery and service from AO was great that’s about all that was good about this purchase. This is an awful washing machine. My previous washing machine was 10kg drum it makes this one look like an 8kg really struggle to get a double duvet in it. In addition the programmes either don’t work for the load or take forever. Just put on towels at 60 degree on eco more than 5.5 hours to finish. The only programme I tend to use is the 59 minute mixed wash otherwise you’ll never get more than one wash a day. I went for the black finish but it looks a bit cheap and plasticy. Spend a bit more and get a better machine

Used 3 times . Now won’t work !

Very noisy and the touch screen is very sensitive .

Very difficult to understand. And so staff poor customer service.

Unfortunately, I can't review the product, as I haven't been able to get it installed due to no fault of the delivery staff of ao.com, they were great!

We've had this for a couple of months now and it's generally pretty good; the spin is very quiet thanks to the brushless motor and it does a reasonable job of washing clothes. It does have a couple of irritating foibles though, specifically with the detergent drawer - the drawer doesn't come out very far, and we've installed the machine under a kitchen counter against a wall on the left hand side so it's tricky to pour washing powder in without spilling any. What's more annoying is that the powder doesn't always make it into the drum during a wash, and there's often a soggy lump of it left in the drawer afterwards. The iPhone app to control the machine is surprisingly handy, letting you adjust the settings of a wash very easily, save named presets, and schedule a delayed start/finish time (although weirdly this only works in half hour increments). When I was setting up the app it asked for a postcode and evidently it uses this location information to warn you if bad weather is expected whenever you put a wash on. At least that's the theory - I don't know where it gets its weather forecast from but it rarely reflects reality, and during the winter we tend to dry clothes inside on an airer anyway. I've searched through all the settings but I can't find any way to turn this warning off, or change the postcode should we ever move house. Overall I think this is a pretty good washing machine for the price, and the app could be improved over time.

The washing machine itself is great. The clothes are a lot cleaner compared to my old machine so really happy with it. The fitting however was a disaster. I paid AO for fitting the machine and the man did not tighten it correctly so it flooded my kitchen.