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Customer Reviews - Haier 12Kg / 8Kg Washer Dryer - White - E Rated

Customer Reviews - Haier 12Kg / 8Kg Washer Dryer - White - E Rated

Haier HWD120-B14979 12Kg / 8Kg Washer Dryer with 1400 rpm - White - E Rated
  • 12kg wash & 8kg dry load - great for large households
  • Special allergy setting, great for sensitive skin
  • I-Refresh tech dewrinkles & refreshes delicate fabrics
  • Super quiet model - great for open plan living
  • Dimensions (cm) - H85 x W59.5 x D60
4.4 / 5

Should not be up for sale untill they fix the dryer issue

DO NOT BUY, on our 2nd machine both have same issue with dryer not working and getting FD error, which the repair men said they don't have a solution to fix, all the do is replace the machine. So would not recommend it unless you want a machine which will break every 6 months. Shame was a good machine when it worked

Don’t waste your money

When I bought the Haier washer dryer from AO there were only 3 reviews - all very positive. I wanted a large capacity machine and this was the only brand of washer dryer that fitted the bill. Despite having not heard of Haier, I bought one. The delivery guy raved about the machine, so I believed I’d bought something special. Wrong. Washing, it’s fine. Drying - very frustrating. It can display that it has 20 minutes remaining. And 3 hours later it’s still displaying 20 minutes left. More than once I’ve had to ‘force quit’. There is no other way to stop it mid dry cycle. Also, it has 3 drying settings - dry enough to wear; dry enough to put in the cupboard (surely that’s the same as dry enough to wear?) and dry enough to iron - which you’d expect, maybe, to be a little bit damp, but it’s not. The washing is bone dry. All 3 settings dry the clothes to the same level of dryness. I’m also annoyed that a week after buying the Haier, it was reduced by £200. So, with the frustration the machine causes, and the fact it cost over £900, I’m not happy with it.

Good performance, quiet, but slow

Does a good washing job with a large load, and a reasonable drying job with a smaller load. And it’s really quiet, which is great. On the downside, all the programs seem to take a lot longer than my previous (split) machines, particularly the Eco wash setting, and worse still the Wash-Dry, which the booklet even warns is slow! However if you don’t have room for 2 separate machines, it’s worth considering.

Sad I no longer own this machine!

Great product until it starts leaking out the front of the door. Had it replaced, same problem, decided to go for another brand. Excellent customer support from AO & Haier!

On Second Machine - Hoping a one off

On my second machine. 1st one had a fault with the heating element had an engineer out and was fixed. Then it happened again two months later. The machine when working is brilliant, the washing machine is very good the dryer im waiting to see what happens with the second machine. Haeir and AO did a three way call and arranged a new machine Customer service here was very good.

Great washer dryer

I had a 10kg washing machine and when I needed a new one decided to upgrade to this 12kg/8kg washer dryer. It is simply amazing. It is so quiet, actually had to check it was on. The light inside when you open the door is a great addition, no leaving little ones socks in the machine. It has a great choice of washes and the dryer facility is a welcome addition. At the moment I have no complaints and I absolutely loved my old LG washing machine but this is something else. Great for families or even if you just want to cut down on the amount of time you spend washing i would recommend this washer dryer.


I am extremely pleased with this washer dryer. I was sceptic at first but after using it, I am more than happy. It has a lot of great features, also has a light and you are able see inside the washer when you put the clothes in or take them out. The dryer function is perfect. It is very silent and because it has 12kg/8kg you don’t need to wash many times a week. To me it’s economical. It doesn’t take long to wash or dry as it weights the clothes and gives you an estimate of the time(for a wash and dry it takes about 3h and 40 mins). You can delay the start of the machine up to 24hours, and it has different washing and drying programmes that you can combine. Extremely user friendly (anyone can easily learn how to use it). Also you can choose to just wash or just to dry. I highly recommend especially since it has a lifetime guarantee for the motor and being a 2in1 it’s a space saver and most because it is great.

Great when they work

1st one I received was December 2020 - within 9 months had to be replaced due to the dryer not working and an FD error message. Replacement received (AO were brilliant) and within 4 months, weird vibrations through the touch screen panel - Today the second one doesn't work with the same fault as machine 1. Certainly not what you'd expect from what should be a premium manufacturer.
Dominic Gilbert