Terribly designed and at times impossible to use
1/5
This was one of the unusable products I’ve come across. We both work in the tech industry and have lots of smart home devices, which have no problem using, but this machine is so badly designed that it’s unnecessarily difficult and at times impossible to use.
1) the touch screen interface is not intuitive or learnable. There is not enough feedback to tell you what is going on. We had to resort to using the app to set the programme. We have not been able to successfully use the machine interface at all.
2) connecting to the app is unnecessarily difficult every time you want to set the programme. You have to turn on the machine, and then wait at least 5 mins or more (varies) for the app to recognise that it’s online. Sometimes the machine turns itself off before you can connect.
3) the set of programmes available seem randomly put together with little thought. There are lots of choices and it’s not clear what the significant difference is between them. It tells you the specs of each cycle but how am I supposed to know what they are best for? The names are somewhat descriptive but it’s still not clear. There is a smart AI programme (only on the app) that seems to cover a lot of the needs so I just use that, but again I’m just guessing.
3) the user manual is not proof read and impossible to interpret correctly due to the vague language.
4) the washing seems to be a good standard but since I cannot understand how to use it or understand the manual I don’t know if I’m getting the best use out of it. Some obvious useful features are missing such as telling me the weight of the clothes I’ve put in, instead of making me weigh the load every time. And also I don’t know if the drying weight means wet or dry. Again an obvious thing to include in the instructions if any thought bit of thought was put into it.
Overall probably the worst purchase of an appliance I’ve ever made. Avoid these “high tech, cool sounding” products that are actually arrogantly and poorly designed. Most people would think it’s their own fault because of the snazzy looking tech, which is such a shame.
Amelia