Complex’s user instructions. Set to wash without Dryer on cotton wash 117 minutes halfway through wash cycle changes to 2hrs 37mins and dryer function added.Need to turn off Machine and start again cotton wash 117 Minutes. This has happened 3 out of 9 times

Great product let down by AO's pushy insurance sale tactics!

This was one of the unusable products I’ve come across. We both work in the tech industry and have lots of smart home devices, which have no problem using, but this machine is so badly designed that it’s unnecessarily difficult and at times impossible to use. 1) the touch screen interface is not intuitive or learnable. There is not enough feedback to tell you what is going on. We had to resort to using the app to set the programme. We have not been able to successfully use the machine interface at all. 2) connecting to the app is unnecessarily difficult every time you want to set the programme. You have to turn on the machine, and then wait at least 5 mins or more (varies) for the app to recognise that it’s online. Sometimes the machine turns itself off before you can connect. 3) the set of programmes available seem randomly put together with little thought. There are lots of choices and it’s not clear what the significant difference is between them. It tells you the specs of each cycle but how am I supposed to know what they are best for? The names are somewhat descriptive but it’s still not clear. There is a smart AI programme (only on the app) that seems to cover a lot of the needs so I just use that, but again I’m just guessing. 3) the user manual is not proof read and impossible to interpret correctly due to the vague language. 4) the washing seems to be a good standard but since I cannot understand how to use it or understand the manual I don’t know if I’m getting the best use out of it. Some obvious useful features are missing such as telling me the weight of the clothes I’ve put in, instead of making me weigh the load every time. And also I don’t know if the drying weight means wet or dry. Again an obvious thing to include in the instructions if any thought bit of thought was put into it. Overall probably the worst purchase of an appliance I’ve ever made. Avoid these “high tech, cool sounding” products that are actually arrogantly and poorly designed. Most people would think it’s their own fault because of the snazzy looking tech, which is such a shame.

Love it. Takes a while to get used to the programmes, they are very different to my old machine. Washes well and I like the app and countdown to when a service wash is needed

Modern, sleek, compact design and overall very quiet machine. Easy to use dials on washer, many more washing options on the app. App easy to connect to 2 phones, quickly connects from washer to phone, able to receive notifications on phone about washer, able to track afterwards about the washing load. Overall app is great to use.

Great washer but many of the features are only available on the app. Difficult to set up initially with no instructions on how to split your broadband to the two separate ghz so took a while to figure out however washes very well and the dryer is ok

Fantastic product. Washes clothes efficiently and can choose from lots of options when washing including times and temperatures. The drying setting is fantastic for washing, big jumpers and towels and duvet covers.

It is so quiet and dries clothes really well. Love it, best value for money and really low electric usage. Fantastic! It looks really sleek too.