Taken out the packaging to find a dent in the side off it

Arrived Damaged

If I could have given this no stars I would have. We bought this product in May 2021. It recently developed a fault which has resulted in us losing approximately £150 worth of food in the freezer. The customer service support from Samsung has literally been the worst customer service experience I have ever had. In spite of an engineer coming out and informing that the fault is not fixable they have not provided us with a resolution or replacement. Luckily, AO.com have been AMAZING and have taken on the issue for us which has allowed us to move forwards. Having never dealt with Samsung before, I can confidently say that I will never buy one of their products ever again. Please don’t buy a fridge freezer from Samsung. However, definitely buy your products from AO.com as their customer service is outstanding.

Do not buy this product if you want a working ice maker. Mine is 4 months old and until this weekend was working perfectly. I actually really liked it space ice and water dispenser etc. Now it has stopped making ice. As it is only 4 months old I contacted Samsung after trying all the trouble shooting methods. My water dispenser is still working so it is clearly an issue with the ice maker. They now want me to defrost the whole fridge freezer for 4 - 6 hours to see if this solves the issue. I have now done some research and it seems this is a really common problem with Samsung ice makers. I have been on chat for 1 and a half hours with them while they repeatedly told me to try different trouble shooting options that I had already tried. Including that I had too much in the freezer or the food wasn’t stored in there correctly. I am now awaiting a further call to see if they will cover the cost of food wastage from the defrost. This shouldn’t be happening with a 4 month old fridge freezer. This is no reflection on AO their service is not the issue here.

The bottom shelf fails to lock in position. This fault was noticed on delivery, I had a call with Samsung and they sent a replacement shelf it hasn't fixed the problem at all. I feel this has detracted from my overall opinion on how good this fridge freezer is and I wish that I had chosen a different model.

Bought this to replace my previous Samsung American freezer which I loved. Overall it is ok but not as well designed as my previous fridge/freezer. A plus is the hidden handles which make for a sleeker design and less chance of bring bumped into. Negatives are that the storage space inside is much less well designed and consequently smaller, the ice dispenser area isn't high enough to put some water bottles in and is much easier to spill when filling anything and the water filters are much harder to replace as they are behind the unit itself now versus being in it which is massively more inconvenient and the whole unit sticks out more as a result.

Lovely looking fridge freezer but I was so disappointed when I discovered the water filter is external. No way would I be able to get it out on my own, so ended up getting my handyman to drill through the wall into my utility room to instal the filter there. A very expensive add-on!

the water and ice dispenser has no drain compartment, so if you have kids and there glass over flows it will pour down on the floor on the fridge .same with ice cubes . Such an expensive fridge but such a silly design FLAW !