Oven seal repeately fails, heat breaking the whole cooker.
1/5
The oven seal of the main oven has failed twice during use, heating up the entire outside of the cooker to dangerous temperatures, and this heat causes the circuits of the induction hobs to fail and break. I waited almost a month for Smeg to complete the first repair so the cooker could be used again, then it failed again on the 25th December during use, again making the whole cooker dangerously hot and on the 17th Jan I still have no engineer date confirmed or any information on how any resolution of this will progress. In the 9 months I have had this cooker I have had to take 3 days off work for engineer visits, and had a non-working cooker for almost 2 months. I'm hugely disappointed not only with the quality of the appliance not being fit for purpose and having a fault that is dangerous, but with the terrible, slow, customer service. Looking around at other reviews online I have found numerous people having the same issue with the oven seal. This fault cannot be unknown to Smeg.
Kris