Really disappointing... I have only had 3 weeks so far! Leaked after second wash on the day of delivery. AO advised we had to contact Samsung which we did, they sent out an engineer approx. 1 week later and replaced the door. Was fine for a couple of weeks, however today, it seems to be leaking through the door worse than before! Real shame as I thought Samsung would be a reliable make after my Bosch machine which lasted 17 years! When it works and doesn't leak it washes fine so maybe I have been delivered a faulty machine? Still haven't resolved with Samsung the next course of action. Waiting for a call back tonight and I am going to request a new machine as I paid a lot of money and shouldn't be having these issues after less than 1 month. Seems AO want nothing to do with you after purchasing through them and just pass you onto the manufacture. Not happy.

So far so good. The drum size of 11KG is very useful indeed. My preferred wash at the moment is Mixed load which is approx 1h15. Be careful to check the manual for which loads you can actually fill the machine to its 11KG max. This is NOT all settings. The machine is very quiet when running, even on the spin settings. The detergent draw has useful features I have not seen on my previous Beko washer, which is a maximum line “insert” so you don’t waste tonnes or liquid detergent. The machine is automatically calibrates itself for the load you place within it, so it knows exactly the weight of the load. Remember when you first use the machine to run the calibration cycle first. This machine plays a long musical jingle at the end of a cycle to let you know your wash is done. The only issue I am having, which has always been the same with any white good, which is making sure it’s level. I find it impossible to get that sweet spot, especially when the rear of the machine is covered in work surface. I think a built in spirit level or something along those lines would be much better.

I have a faulty washing machine delivered and can't get any satisfaction in getting it returned for a refund.

This machine lasted less than 3 months before I had to raise a repair call. It was getting stuck in cycles and either taking ages to finish or never finishing before I gave up hours later. It would frequently say that a cycle would take around 1hr20 at the start, and then still be going after 3 or 4 hours. It turns out there are actually too issues: 1)It needed a software update which completely fixed the main problem of getting stuck in cycles 2)It is apparently slightly vulnerable to wobble and the software problem was exacerbating that issue. It was moving all over the place when it tried again and again to get into a spin cycle but always reset before it got going. That's presumably the time when there will be most movement as the clothes are soaking wet and heavy. Now the software is resolved it's basically working ok I really thought that I might get beyond the 3 month point with a brand new mid range washing machine but alas no. It's also incredibly frustrating that the machine originally arrived 5 x faster than the service engineer arrived to fix it.

Amazing washing machine , great quality, very quiet and surprisingly simple to use. It's slightly deeper than normal because of the way the hose goes up the back , so do check dimensions before you order.

Really pleased with it so far. So simple to use, make sure you have calibrated the machine before use to make it quieter. You can look at a YouTube video for this.

We’re really pleased with this machine. Easy to use and much shorter standard cycles than our last machine plus the 15 minute cycle is handy for a really quick wash. Delicates wash works well. Nice and quiet. Nothing negative to say.

I bought this Samsung washing machine to replace an older model because the bearings had gone and it wasn’t cost effective to have them replaced, I decided to have the 11kg as I have super king size bedding and this will allow more room in the drum than my older 8kg one, I love the addition of the new wash cycles mixed load and the steam function and like my last machine I like the fact it tells you when the machine needs a clean, it is also quiet I could go on but it’s the best machine I’ve ever had so I will leave it at that