I totally regret buying this stupid machine. Buying a smart machine just means more reasons for it to fail. Don't bother with this junk. I am sick of draining the machine manually. According to Samsung support there's a problem with the motherboard. Tried everything with Samsung customer support which is was also highly incompetent. Now I've got to wait five working days for an engineer. They will not honor the Five-Year guarantee they offered me because I didn't register it within 90 days of purchase so all I have is a 2-year guarantee which is almost out. This is disgraceful because I definitely went through the process of registering it within a few days of purchasing it. I mean why wouldn't anyone want a five year guarantee? I will get this fixed and sell it immediately along with my TV and my phone because I am so disgusted with Samsung now. I will never use them again.

Wow! Stopped spinning after half a dozen uses. First time this has happened in all my years on any product. So disappointed. Bought it a month ago, went away for a month, came back and it doesn’t spin. The machine had a selection of lightweight clothing in it only. No way would I ever buy from this company again after my customer care experience. Fifteen minutes of press 1, press 1 … then half an hour on then phone to the Philippines with a very nice, but very hard to understand, lady. And the upshot is, North Western Repairs will come out. The thing is AO, my sales contract is with YOU and I do not like the fact that the machine is defective and you refer me to the manufacturer. I won’t ever buy from you again and cannot recommend you to family and friends.

Awful appliance, after 5 months wouldn’t work without vibrating around the kitchen. Had engineer out and was told that it needed to be on a concrete floor. The fault appeared initially on a concrete floor! Tried moving to laminate and concrete, also a vibration mat that was recommended by AO and Samsung - still the fault perused, no help from Samsung atall and ended up replacing!

Dont like the noise it makes when taking in water.

First product was faulty. Second one has not been installed yet because ao broken the water pipeline and dont fix it

Used twice and leaking! Spent an hour on the phone with Samsung to be told I would get a call about repairs. Nothing since.

Not very pleased, the machine didn’t work , which put me off having another one the same , AO were more than helpful and I changed the product for a different make

The machine has a major design flaw. Small items of clothing get stuck in the door seal. On one occasion a baby sock blocked up a drainage hole under the door seal and caused a leak, which flooded the bathroom. The blocked drain was also causing clothes to come out unclean before we stopped using the machine due to the leak. Samsung have said there is no mechanical fault that meant AO will not refund or replace the full value of the machine. We have faced so much hassle due this machine!