We’re still delivering to our customers safely. We’re now only able to deliver products to your doorstep. Otherwise, we’ll come into your home but only deliver to behind your main door. We’ve made sure that our drivers can comply with social distancing guidelines while completing deliveries by knocking on the customers’ door and waiting at least two metres away. We are also asking customers to wait in another room while we deliver. The only exceptions to doorstep deliveries will be for American Fridge Freezers (with or without installation), along with cooking products (except for LPG models), all refrigeration and all laundry appliances that include an installation service - which we will continue to deliver to the room of your choice.
If you need to amend your order, we recommend you go to My Account to change your delivery date. You could contact us on 0161 470 1200 to talk to one of the AO team however our phone lines are extremely busy at present due to very high demand.
Hey NHS workers! To say thank you for your hard work, we’re offering free delivery and timeslots to fit around your shift patterns. Find out how to claim here.
You can easily find out who will be delivering your order at the checkout.
Not heard of DPD? Here’s everything you need to know:
Here’s everything you need to know about our delivery to mainland UK:
Along with DPD, we try and deliver to as many homes as possible, but there are a few places we just can’t get to.
Still not sure if you’re in a remote area? Just enter your postcode at the checkout and we’ll show you all the delivery options available to you.
On the morning of your delivery day, we’ll send you a text and an email with an estimated 3-hour timeslot. So, you don’t have to spend the day wondering when we’ll turn up. If you use Track Your Order, you’ll even see the delivery window get smaller and smaller as we get closer and closer.
DPD will drop you a text on the morning of your delivery to remind you that today’s the day. They’ll also give you a 1-hour delivery timeslot, so you know exactly when they’ll arrive.
If something’s come up and you won’t be in, don’t worry. The text from DPD will have a link that lets you change your delivery day. Crisis averted.
We deliver to most of the UK for free, but there are some places we can’t get to or might charge a little more to deliver to.
We deliver to Northern Ireland, but delivery will cost £15. We can’t give you delivery promotions like next day delivery, and there are some computing and tech products that can’t be delivered there.
If you’re in the Scottish Highlands or more remote parts of Scotland, delivery might cost a little more. Enter your postcode at checkout to find out how much.
For those based in the Channel Islands, the Isle of Man, or the Republic of Ireland, we’re sorry, but we can’t deliver to you.
Deliveries to the Isles of Scilly can only go as far as St Mary’s Quay. So, you’ll need to collect your order from the port or arrange onward delivery. This means our additional services like installation, disposal and timeslot deliveries won’t be available to you.
We’ll always give you a free option, but things like next day delivery and certain timeslots will cost a little extra.
We always try and offer a next day delivery option, but it depends on your postcode. Be sure to check at the checkout.
We deliver from 7am-7pm, but on the morning of your delivery we’ll update you with a 3-hour window, so you know when to expect us. Got plans? No worries. We offer 7am-12pm, 10am-2pm, and 12pm-5pm windows for a little extra. DPD will give you a 1-hour window on the morning of your delivery day.
On the morning of your delivery day, we’ll text or email with an estimated 3-hour window and a link to track your order. As the driver gets closer, the window gets smaller, but with other deliveries and traffic, your delivery time might be affected.
We can install in most postcodes 7 days a week, so we can get your product up and running as soon as it arrives. See when we can deliver to you at the checkout.
If plans change, don’t worry. You can change your delivery date and timeslots for free through ‘My Account’ after you’ve ordered. With DPD, there will be a link in the text you got from them that’ll let you change your delivery day.
We’ll send you a text to let you know what your options are on the day of your delivery.
DPD can’t leave your order in a safe space. You or a trusted neighbour will need to be in to take it from them. If no one’s home, DPD will take away your order and come back once you’ve arranged a new delivery day.
We do, but our drivers will have the final say on whether a delivery is possible. Once you place an order, you’ll be asked how many steps your home has, so we can make sure we’re prepared on the day.
The parts of your order that aren’t in our warehouse will be delivered separately. You’ll be given a choice of delivery days and timeslots for each product when you buy.