You can easily find out who will be delivering your order at the checkout.
Your order is coming straight from AO if you’re asked to pick a delivery day from a calendar.
Your order will be delivered by DPD if you’re given delivery options to pick from.
We're currently unable to offer a delivery service to Northern Ireland. But don't worry. You can still use our Click and Collect service.
If you live in the Scottish Highlands or remote parts of Scotland, we might not be able to deliver to you. Enter your postcode at the checkout to see if we can. We can? Great. Delivery may cost a little more and promotions won’t be available.
For those in the Channel Islands, the Isle of Man, or the Republic of Ireland, sorry, but we can’t deliver to you.
Still not sure if you’re in a remote area? Enter your postcode at the checkout and we’ll show you all the delivery options available to you.
We’ll send you a text and an email on the morning of your delivery with an estimated 4-hour timeslot, so you don’t waste time waiting for us to turn up. If you use Track Your Order, you’ll even see the delivery window get smaller and smaller as we get closer and closer.
DPD will send you a text on the morning of your delivery with a 1-hour delivery timeslot so you know exactly when they’ll turn up.
If plans have changed and you won’t be in, don’t worry. The text from DPD will have a link that lets you change your delivery day. Crisis averted.
For us to complete a successful delivery, we need you to play your part. This means there are a few things we need you to do, including having someone at the property to receive the products on your chosen date. Please refer to the delivery checklist in your order confirmation email for things you need to double check before we attempt delivery, and don’t forget to check the delivery date to make sure you are at home.
If your delivery fails because you are not in, or for another reason that you're responsible for (including amending the order after 2pm cut-off), and you wish to cancel the order, a failed delivery charge will apply (see table below):
Failed Delivery Charge
Large item (e.g. washing machine, TV, cooker, fridge freezer, oven)
Small item (e.g. kettle, toaster, air fryer, laptop, phone, iPad)
If you do not cancel your order, then a re-delivery charge will apply. Our re-delivery costs vary with our flexible options and depend on your postcode - you can see the price when in checkout. Next day delivery and certain timeslots will cost a little extra.
You have until 2pm the day before delivery to amend your order free of charge. After this point your product will be on its way so, if you’d like to change your delivery date or time, you’ll have to pay for a new delivery slot. Alternatively, if you ask to cancel your order after the 2pm cut-off, then a failed delivery charge will apply. See table above for current charges.
If we’re unable to complete a delivery or associated service because of a reason that you’re responsible for, you’ll be able to rebook. You’ll be advised of the redelivery charge for your chosen date at that point. Our re-delivery costs vary with our flexible options and depend on your postcode - you can see the price when in checkout. Next day delivery and certain timeslots will cost a little extra.
If instead you choose to cancel your order, a failed delivery charge will apply (see table above for current charges). Please note the delivery / service charges paid when you placed your order won’t be refunded in these circumstances.
We deliver to most of the UK, but there are some places we can’t get to or might charge a little more to deliver to.
Although we do usually deliver to Northern Ireland, we’re unable to at this time. We’re sorry if this causes you any temporary problems, but we hope to be back with you by early February.
If you live in the Scottish Highlands or remote parts of Scotland, we might not be able to deliver to you. Enter your postcode at the checkout to see if we can.
For those based in the Channel Islands, the Isle of Man, or the Republic of Ireland, we’re sorry, but we can’t deliver to you.
Deliveries to the Isles of Scilly can only go as far as St Mary’s Quay. So, you’ll need to collect your order from the port or arrange onward delivery. This means our additional services like installation, disposal and timeslot deliveries won’t be available to you.
Our delivery costs vary with our flexible options - you can see the price when you checkout. Next day delivery and certain timeslots will cost a little extra.
We always try and offer a next day delivery option, but it depends on your postcode. Be sure to check at the checkout.
We deliver from 7am-7pm, but on the morning of your delivery we’ll update you with a 4-hour window, so you know when to expect us. Got plans? No worries. We offer 7am-12pm, 10am-2pm, and 12pm-5pm windows for a little extra. DPD will give you a 1-hour window on the morning of your delivery day.
On the morning of your delivery day, we’ll text or email with an estimated 4-hour window and a link to track your order. As the driver gets closer, the window gets smaller, but with other deliveries and traffic, your delivery time might be affected.
We can install in most postcodes 7 days a week, so we can get your product up and running as soon as it arrives. See when we can deliver to you at the checkout.
If plans change, don’t worry. You can change your delivery date and timeslots for free through ‘My Account’ after you’ve ordered up to 2pm the day before delivery. If you wish to amend the delivery date after the 2pm cut off, then you will have to pay a re-delivery charge.
We’ll send you a text to let you know what your options are on the day of your delivery.
DPD can’t leave your order in a safe space. You or a trusted neighbour will need to be in to take it from them. If no one’s home, DPD will take away your order and come back once you’ve arranged a new delivery day.
We do, but our drivers will have the final say on whether a delivery is possible. Once you place an order, you’ll be asked how many steps your home has, so we can make sure we’re prepared on the day.
The parts of your order that aren’t in our warehouse will be delivered separately. You’ll be given a choice of delivery days and timeslots for each product when you buy.