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Computing & Tech Delivery

Everything you need to know about how we deliver our computing and tech products.

Coronavirus (COVID-19): a note to our customers

We’re still delivering to our customers safely. We’re now only able to deliver products to your doorstep. Otherwise, we’ll come into your home but only deliver to behind your main door. We’ve made sure that our drivers can comply with social distancing guidelines while completing deliveries by knocking on the customers’ door and waiting at least two metres away. We are also asking customers to wait in another room while we deliver. The only exceptions to this will be all eligible products that include our installation service and all American Fridge Freezers (with or without installation) which we will continue to deliver to the room of your choice.

If you need to amend your order, you can do this through My Account. You can also find out when your delivery is due, and change the delivery date if you need to, using our Track Your Order page.

Who will be delivering my order?

You can easily find out who will be delivering your order at the checkout.

If you’re asked to pick your delivery day from a calendar, then your order is coming straight from us at AO.
If you don’t see a calendar but are given some delivery options to pick from, then DPD will be the ones arriving at your door.

Tell me more about DPD delivery

Not heard of DPD? Here’s everything you need to know:

They deliver 7 days a week.
Free delivery is always an option, so you can get your order in 3 working days at no extra cost.
Eager for your order to arrive? Pay a little extra for next day delivery and you can have it tomorrow.
Want it faster still? For a bit more, you can get next day delivery before 12pm.
DPD deliver at the weekend, but you’ll need to order before 2pm on Friday.

Tell me more about AO delivery

Here’s everything you need to know about our delivery to mainland UK:

You can choose a day that suits you from several free delivery options.
Next day delivery will have your tech with you tomorrow. Just enter your postcode at the checkout to see if it’s available.
We deliver from 7am ‘til 7pm, so use Track Your Order to see how far off we are.
We even deliver at the weekend.

Delivery to Northern Ireland and remote areas

Along with DPD, we try and deliver to as many homes as possible, but there are a few places we just can’t get to.

For £15, we can deliver to Northern Ireland, but you won’t be able to pick a delivery date online. We’ll text or ring you with the date we’ll be delivering your parcel to our courier. They’ll then get in touch with you to let you know when they’ll be delivering.
Delivery promotions like next day delivery aren’t available for Northern Ireland.
If you live in the Scottish Highlands or remote parts of Scotland, we might not be able to deliver to you. Enter your postcode at the checkout to see if we can.
We can? Great. Delivery may cost a little more and promotions won’t be available.
If you’re in the Channel Islands, the Isle of Man, or the Republic of Ireland, sorry, but we can’t deliver to you.

Still not sure if you’re in a remote area? Enter your postcode at the checkout and we’ll show you all the delivery options available to you.

What we'll do on delivery day

On the morning of your delivery day, we’ll send you a text and an email with an estimated 3-hour timeslot. So, you don’t have to spend the day wondering when we’ll turn up. If you use Track Your Order, you’ll even see the delivery window get smaller and smaller as we get closer and closer.

What DPD do on delivery day

DPD will drop you a text on the morning of your delivery to remind you that today’s the day. They’ll also give you a 1-hour delivery timeslot, so you know exactly when they’ll arrive.

If something’s come up and you won’t be in, don’t worry. The text from DPD will have a link that lets you change your delivery day. Crisis averted.

What you can do

You can easily track your order and see how close our driver is. If the order’s coming from us, then head over to My Account and use Track Your Order. If DPD are on the case, you can even change your delivery day – just go to Track Your Order to see if this is an option.

Do you deliver to all of the UK?: We deliver to most of the UK for free, but there are some places we can’t get to or might charge a little more to deliver to.

We deliver to Northern Ireland, but delivery will cost £15. We can’t give you delivery promotions like next day delivery, and there are some computing and tech products that can’t be delivered there.

If you live in the Scottish Highlands or remote parts of Scotland, we might not be able to deliver to you. Enter your postcode at the checkout to see if we can.

For those based in the Channel Islands, the Isle of Man, or the Republic of Ireland, we’re sorry, but we can’t deliver to you.

Deliveries to the Isles of Scilly can only go as far as St Mary’s Quay. So, you’ll need to collect your order from the port or arrange onward delivery. This means our additional services like installation, disposal and timeslot deliveries won’t be available to you.
How much is delivery?: We’ll always give you a free option, but things like next day delivery and certain timeslots will cost a little extra.
When is the earliest I can get my order delivered?: We always try and offer a next day delivery option, but it depends on your postcode. Be sure to check at the checkout.
What timeslots do you have?: We deliver from 7am-7pm, but on the morning of your delivery we’ll update you with a 3-hour window, so you know when to expect us. Got plans? No worries. We offer 7am-12pm, 10am-2pm, and 12pm-5pm windows for a little extra. DPD will give you a 1-hour window on the morning of your delivery day.
Can I narrow my timeslot on the day?: On the morning of your delivery day, we’ll text or email with an estimated 3-hour window and a link to track your order. As the driver gets closer, the window gets smaller, but with other deliveries and traffic, your delivery time might be affected.
When can I have my item installed?: We can install in most postcodes 7 days a week, so we can get your product up and running as soon as it arrives. See when we can deliver to you at the checkout.
Can I change my delivery date?: If plans change, don’t worry. You can change your delivery date and timeslots for free through ‘My Account’ after you’ve ordered. With DPD, there will be a link in the text you got from them that’ll let you change your delivery day.
Can I arrange to have my delivery left in a safe place?: We’ll send you a text to let you know what your options are on the day of your delivery.
My delivery is coming from DPD, can it be left in a safe place?: DPD can’t leave your order in a safe space. You or a trusted neighbour will need to be in to take it from them. If no one’s home, DPD will take away your order and come back once you’ve arranged a new delivery day.
Do you deliver up steps?: We do, but our drivers will have the final say on whether a delivery is possible. Once you place an order, you’ll be asked how many steps your home has, so we can make sure we’re prepared on the day.
What if some of my order isn’t stored in your warehouse?: The parts of your order that aren’t in our warehouse will be delivered separately. You’ll be given a choice of delivery days and timeslots for each product when you buy.