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Kitchen & Home Delivery
Everything you need to know about how we deliver our kitchen and home products.
Tell me more about AO delivery
Here’s everything you need to know about our delivery to mainland UK.
We have flexible delivery options available. For a little extra, get your fridge freezer tomorrow with next day delivery. Enter your postcode at the checkout to see if it’s available to you.
We deliver from 7am ‘til 7pm and will give you a 4-hour window on the morning of your delivery.
Pay a little more and you can even get a timeslot to plan your day around. See the available timeslots at the checkout.
The timeslots we’ll offer you will depend on where you are and what installation needs to be done when we get there.
We’ll give you a range of delivery dates to pick from at the checkout. We even deliver at the weekend. You can also order up to 10 weeks in advance, so there’s plenty of time to prep for our arrival.
You can rebook your order any time before 11am on the day before your delivery, so no need to worry if your kitchen redesign plans get pushed back.
Along with DPD, we try and deliver to as many homes as possible, but there are a few places we just can’t get to.
Northern Ireland
For £32, we can deliver to Northern Ireland, but you won’t be able to pick a delivery date online. We’ll text or ring you with the date we’ll be delivering your parcel to our courier. They’ll then get in touch with you to let you know when they’ll be delivering. Delivery promotions like next day delivery aren’t available for Northern Ireland.
Remote parts of Scotland
If you live in the Scottish Highlands or remote parts of Scotland, we might not be able to deliver to you. Enter your postcode at the checkout to see if we can.
We can? Great. Delivery may cost a little more and promotions won’t be available.
Channel Islands, ROI and Isle of Man
If you’re in the Channel Islands, the Isle of Man, or the Republic of Ireland, sorry, but we can’t deliver to you.
Still not sure?
Still not sure if you’re in a remote area? Enter your postcode at the checkout and we’ll show you all the delivery options available to you.
Before 8:30am on the morning of your delivery day, we’ll send you a text and an email with an estimated 4-hour timeslot - so you know when we’ll be turning up.
If you track your order, you’ll even see the delivery window get smaller and smaller as we get closer and closer.
When we get there, we don’t just leave your order at the front door. We’ll take it into whichever room you need it in.
For any extra services you’ve bought like unpacking, installation or disposal, we’ll sort them when we arrive.
What you can do before delivery day
- Once you place your order, you’ll be asked how many steps your home has. We’ll always attempt a delivery, but our drivers have the final say on what’s possible.
- Our drivers can’t change your home in any way to try and make a delivery. They also can’t remove their shoes for safety reasons, so protective sheets to keep your carpets clean are a good idea.
- If you go to My Account or use Track Your Order, you can get updates on where your driver is.
- You can easily change your delivery day or timeslot using My Account, so there’s no problem if your plans change.
FAQs
- What are failed delivery charges?
For us to complete a successful delivery, we need you to play your part. This means there are a few things we need you to do, including having someone at the property to receive the products on your chosen date. Please refer to the delivery checklist in your order confirmation email for things you need to double check before we attempt delivery, and don’t forget to check the delivery date to make sure you are at home.
If your delivery fails because you are not in, or for another reason that you're responsible for (including amending the order after 2pm cut-off), and you wish to cancel the order, a failed delivery charge will apply (also applies to Five Star members). See table below:
Item Size
Failed Delivery Charge
Large item (e.g. washing machine, TV, cooker, fridge freezer, oven)
£49.99
Small item (e.g. kettle, toaster, air fryer, laptop, phone, iPad)
£24.99
If you do not cancel your order, then a re-delivery charge will apply. Our re-delivery costs vary with our flexible options and depend on your postcode - you can see the price when in checkout. Next day delivery and certain timeslots will cost a little extra.
- What if I want to amend my order after cut off?
You have until 2pm the day before delivery to amend your order free of charge. After this point your product will be on its way so, if you’d like to change your delivery date or time, you’ll have to pay for a new delivery slot. Alternatively, if you ask to cancel your order after the 2pm cut-off, then a failed delivery charge will apply. See table above for current charges.
- What happens if my delivery fails?
If we’re unable to complete a delivery or associated service because of a reason that you’re responsible for, you’ll be able to rebook. You’ll be advised of the redelivery charge for your chosen date at that point. Our re-delivery costs vary with our flexible options and depend on your postcode - you can see the price when in checkout. Next day delivery and certain timeslots will cost a little extra.
If instead you choose to cancel your order, a failed delivery charge will apply (see table above for current charges). Please note the delivery / service charges paid when you placed your order won’t be refunded in these circumstances.
- Does AO deliver at the weekend?
Yes. You can pick delivery days and timeslots for both Saturday and Sunday. We even deliver on bank holidays.
- Does AO do next day delivery?
We do. It’ll cost a little extra if you want your order tomorrow, but all you have to do is pick next day delivery at the checkout. This will depend on where you are and if drivers are available.
- What timeslots do you have?
We deliver from 7am-7pm, but on the morning of your delivery we’ll update you with a 4-hour window, so you know when to expect us. Got plans? No worries. We offer 7am-12pm, 10am-2pm, and 12pm-5pm windows for a little extra.
- Can I narrow my timeslot on the day?
On the morning of your delivery day, we’ll text or email with an estimated 4-hour window and a link to track your order. As the driver gets closer, the window gets smaller, but with other deliveries and traffic, your delivery time might be affected.
- Who will be delivering my order?
We deliver most orders in our unmissable green AO trucks, but there’s a chance your order may be delivered by a third-party delivery service.
- Can I add a timeslot after ordering?
Yes, up until 11am the day before your delivery. Just log into My Account and pick out the best available slot for you. We’ll use your original payment method for any extra costs or refunds. For AO Finance orders, you’ll need to call in to add a timeslot.
- When is the earliest I can get my order delivered?
We always try and offer a next day delivery option, but it depends on your postcode. Be sure to check at the checkout.
- Do I need to be in for a delivery or can my order be left in a safe space?
You’ll need to be in to receive and sign for your order.
- Do you deliver up steps?
We do, but our drivers will have the final say on whether a delivery is possible. Once you place an order, you’ll be asked how many steps your home has, so we can make sure we’re prepared on the day.
- How much is delivery?
Our delivery costs vary with our flexible options - you can see the price when you checkout. Next day delivery and certain timeslots will cost a little extra.
- Do you deliver to all of the UK?
We deliver to most of the UK, but there are some places we can’t get to or might charge a little more to deliver to.
If you live in the Scottish Highlands or remote parts of Scotland, we might not be able to deliver to you. Enter your postcode at the checkout to see if we can.
For those based in the Channel Islands, the Isle of Man, or the Republic of Ireland, we’re sorry, but we can’t deliver to you.
Deliveries to the Isles of Scilly can only go as far as St Mary’s Quay. So, you’ll need to collect your order from the port or arrange onward delivery. This means our additional services like installation, disposal and timeslot deliveries won’t be available to you.
- When can I have my item installed?
We can install in most postcodes 7 days a week, so we can get your product up and running as soon as it arrives. See when we can deliver to you at the checkout.
- Can I change my delivery date?
If plans change, don’t worry. You can change your delivery date and timeslots for free through ‘My Account’ after you’ve ordered up to 2pm the day before delivery. If you wish to amend the delivery date after the 2pm cut off, then you will have to pay a re-delivery charge.
