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    We are experiencing a high number of calls but our chatbot may be able to resolve your query quicker. There are also great self-service options in My Account.

    Price match promise

    If you see your product cheaper with another retailer before buying, call us on 0161 470 1100 and we'll price match. If the price of a product you've ordered drops on site, let us know in My Account and we'll refund the difference.

    We’re all looking for the best prices, even saving a couple of pounds can make a huge difference. That’s why we’ll match the price of your products if you find them cheaper somewhere else.

    Our price match promise

    We'll price match any product we sell against any other retailer – we’ll even match discount codes and those all-important sales periods. Here’s what you need to do to you get the best price:

    • Give us a call on 0161 470 1100
    • Let our friendly team know the product code
    • Tell us where you spotted it
    • Let our AO'ers work their magic

    That’s it! We’ll need to confirm the price of the product, so make sure you’ve got a link to it to hand. The whole thing should only take a few minutes and you’ll save some money too. Winner winner!

    What if I've already bought my product?

    The savings don’t just stop there. If the price of your product drops on our site or you see it cheaper with another retailer within 7 days of you receiving your order, let us know by heading to My Account. Just give us the details and submit your request using our super easy Price match form. We’ll happily refund the difference, which will appear in your bank account within 3-5 days. If you let us know after those 7 days, we won't be able to match the price. T&C's apply.

    The important bits

    No confusing jargon here, just handy information you should know.

    • We match against the current price of our competitor’s product, so best to have details to hand before you call us
    • We only price match against websites from retailers based in the UK, selling UK products
    • The product on our competitor’s site needs to be exactly the same as the one on our site
    • The product must be available to order and pay for that same day
    • We don’t price match against in-store only deals, prices available only via memberships (including loyalty and reward schemes), AO Business or other trade sites

    Please note that AO Five Star prices are available exclusively to our members – we therefore don’t offer our ‘Price Match Promise’ on membership discounts and deals.