If your mouse is unresponsive, keyboard won't type and your screen is still, it’s likely that your laptop has frozen up. It's not cold or anything like that, but it could be overheating or struggling with some software. We've got a few ideas to help you out – so your laptop will be back to normal in no time.
Your laptop could be doing more than it can handle and overheating. Uninstalling programs you don’t use anymore means your computer will have less to think about. Right-click on any software that doesn’t make the cut and select Uninstall.
If the problem continues, you may need to do a bit of spring cleaning for your laptop. If dust and dirt is blocking the device’s vents, it can stop any air properly circulating so your laptop gets hotter and hotter, which leads to freezing. You won’t need to bring out the marigolds, just grab a microfiber cloth and wipe any dust and dirt off - it can work wonders for your tech. Take a look at our handy guide for more tips on cleaning your laptop.
If you’re still having trouble, check the product manual for specific solutions for your model. You can also try calling the manufacturer for more direct help and advice. Check out the link below for a list of manufacturer numbers.