Hob Troubleshooting Guide

Unfortunately, no. As soon as the glass surface is cracked you should stop using it straight away. Turn off all the heat and call an engineer, as it’ll need repairing before you can get cooking again.

All new gas hobs come with a flame failure safety device. This means you’ll need to hold down the control dial for longer until it detects heat, otherwise the flame will go out. If it goes out whilst cooking, there could be a strong draft in the room, and it’s blown out. But, don’t worry, the gas will also immediately cut off due to the flame failure device.

All modern hobs use an electrical connection for the ignition, so check the fuse in the plug first. If that’s fine, then you’ll need a manufacturer engineer to look at the fault.

Your gas hob flame should always be blue, the only time it’ll go orange or yellow is when your pan boils over and it starts burning the liquid on the outside of your pan. If your hob is consistently burning orange or yellow flames, it could be faulty. In this case, we would recommend contacting your local engineer as soon as you can to get it checked out.

Yes, it’ll make a small crackling noise as it begins to recognise the pan on a selected zone, this will stop once it’s fully recognised the pan. You will then hear a very low hum, nothing to worry about though, this noise is just the electromagnets working their magic.

If you’ve got an induction hob, it’ll only heat up when it recognises that a pan is on the selected zone. If there is a pan on the zone, check to make sure it’s got a magnetic bottom, as only magnetic pans will work on your induction hob. If a ceramic hob or solid plate hob isn’t heating up, then you’ll need a manufacturer engineer to investigate the fault.

On a ceramic or induction hob, this usually indicates an error. You’re best looking at your instruction manual or calling the manufacturer to help diagnose the issue.

Even though an induction hob doesn’t use a heat source to heat your pan, there will be a small amount of heat transfer from the pan to the hob’s surface, which is only natural as your pan heats up. This is nothing to worry about.