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Trade In

Get cash for
your old appliance

With trade-in we’ll give you money for your old appliance when you replace it with one of our brand new models. We’ll pick up your old appliance for free, saving you the hassle of taking it to the recycling centre.

get cash trade in your old appliances at ao.com

Get cash for
your old appliance

With trade-in we’ll give you money for your old appliance when you replace it with one of our brand new models. We’ll pick up your old appliance for free, saving you the hassle of taking it to the recycling centre.

get cash trade in your old appliances at ao.com

Here's how it works

Trade in your old appliances at ao.com step 1

You can find out which products are available on trade-in below. We’ll also clearly label these products throughout the site.

Trade in your old appliances at ao.com step 2

Simply add a product available on trade-in to your basket. When you’re ready to check out, tick the trade-in box in your basket.

Trade in your old appliances at ao.com step 3

We’ll collect your old appliance when we deliver your new one. Just make sure it’s empty, unplugged and disconnected.

Trade in your old appliances at ao.com step 4

We’ll put the money into your bank account within 40 days of delivery.*

Samsung TV trade in

With selected Samsung TVs, you’ll need to claim your cashback on the Samsung website. You can make your claim between 30 and 60 days after you’ve bought your new TV. It’s really simple, you just need a copy of your invoice to hand, which we’ll email you after delivery.

To find out whether you need to claim the cashback yourself, take a look at the TV you’re buying on our website – just check the Promotions section on the left of the product page. This will let you know whether you need to claim through the Samsung website.

You can make your claim for cashback here: www.samsung.com/uk/offers/tvupgrade

  • FAQs

  • Can I trade-in a washing machine if I’m buying a fridge?

    The product you’re trading in must be the same product type as the one you’re buying.

  • Will you unplug and empty the appliance for me?

    Your old appliance must be disconnected from any water and/or power supply and defrosted before we collect it. It must also be empty i.e. free of any food, clothes, cutlery or dust bags .

  • My old item is faulty, can I still trade it in?

    Yes! The product you’re trading in does not need to be in working order.

  • What happens if I haven’t got anything to trade-in?

    If you select trade-in but don’t have anything to trade-in upon delivery, you will not receive your money back.

  • How and when will I get my money back?

    The trade-in amount will be transferred to the bank account from which you paid for your order. Your money should be with you within 40 days of your delivery. Sometimes this will vary depending on the offer – check the terms and conditions for each promotion.

  • Can I have my old product back if I get a refund?

    If you return your new product at any point, you will not get the product you traded-in back.

Terms and Conditions

All promotional products are subject to availability while stocks last.

AO.com reserves the right to void, amend, and/or change the products in this promotion at any time.

If you've purchased your new products on Finance, you're still able to trade in old appliances. As the money can't be deducted from your finance agreement, we'll contact you to sort out a separate refund. This will be within 40 days of your delivery and collection date.

From time to time we'll include the trade-in amount in the price you pay upfront. We'll make this clear at the point of purchase.

*Sometimes, when the trade in promotion is for a specific brand, the money won’t be automatically paid into your account. Instead you’ll need to visit the brand’s website and fill in a quick online form to claim your cashback. This will be made clear on the Promotions section of our product pages.