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Trade-In TVs & Appliances
With our trade-in promotion, we’ll give you money for selected TVs and appliances when you replace it with a new model from AO. We’ll even pick up your old TV or appliance for free and take it away to our recycling centre when we drop off your new one. Easy.
Trade-In is simple. Here's how it works
Products that can be traded in are clearly labelled on the site.
Add a product on Trade-in to your basket and tick the ‘Trade-in’ box when you’re ready to checkout.
We’ll collect your old appliance when we drop off the new one. Just make sure it’s empty, unplugged and disconnected.
We’ll put the money in your bank account within 40 days of delivery.* Simple.
FAQs
- Does the product I’m buying need to be the same as the one I’m trading in?
Yes. For example, you wouldn’t be able to trade in a washing machine if you’re buying a fridge.
- Will you unplug and empty my old appliance?
Your old appliance needs to be disconnected from any water or power supply and defrosted before we collect it. It also needs to be empty when we get there.
- My old product is faulty, can I still trade it in?
Of course. The product you’re trading in doesn’t need to be working.
- What happens if I haven’t got anything to trade in?
If you’ve picked Trade-in but don’t have anything for us when we arrive, you won’t get any money back.
- How and when will I get my money back?
The amount you get for trading in will be transferred to the bank account you paid for your order with. The money will be with you within 40 days of your delivery. This can vary depending on the offer – check the terms and conditions for the promotion.
- Can I have my old product back if I get a refund?
Sorry, but if you return your new product you won’t be able to get the product you traded in back.
Terms & Conditions
All promotional products are only available while stocks last.
AO.com has the right to void, amend, and/or change the products in this promotion at any time.
If you’ve bought your new product on finance, you can still trade in old appliances. The money will be refunded to your AO Finance account. This will be within 40 days of your delivery and collection date.
Every so often we’ll include the Trade-in amount in the price you pay upfront. We’ll make this clear when you buy.
*Sometimes, when the Trade-in promotion is for a specific brand, the money won’t automatically be put into your account. Instead, you’ll need to go to the brand’s website and fill out a quick online form to get your cashback. This will be made clear on the Promotions section of our product pages.
