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or continue shopping if you're happy. Accept & closeDon’t let your old appliances and devices go to waste. Give Trade-In or MTR Trade-In a go.
Replacing a major domestic appliance? Use Trade-In to get money for your old appliance when you replace it with a new model from AO.
Replacing a wearable device? Use MTR Trade-In and you’ll get money for your old devices when you buy a new one at AO. Learn more about MTR Trade-In here.
With our trade-in promotion, we’ll give you money for selected appliances when you replace it with a new model from AO. We’ll even pick up your old appliance for free and take it away to our recycling centre when we drop off your new one. Easy.
We keep Trade-in as simple as possible. Here’s exactly how it works.
Any questions? Our FAQs will have the answers.
Yes. For example, you wouldn’t be able to trade in a washing machine if you’re buying a fridge.
Your old appliance needs to be disconnected from any water or power supply and defrosted before we collect it. It also needs to be empty when we get there.
Of course. The product you’re trading in doesn’t need to be working.
If you’ve picked Trade-in but don’t have anything for us when we arrive, you won’t get any money back.
The amount you get for trading in will be transferred to the bank account you paid for your order with. The money will be with you within 40 days of your delivery. This can vary depending on the offer – check the terms and conditions for the promotion.
Sorry, but if you return your new product you won’t be able to get the product you traded in back.
All promotional products are only available while stocks last.
AO.com has the right to void, amend, and/or change the products in this promotion at any time.
If you’ve bought your new product on finance, you can still trade in old appliances. The money will be refunded to your AO Finance account. This will be within 40 days of your delivery and collection date.
Every so often we’ll include the Trade-in amount in the price you pay upfront. We’ll make this clear when you buy.
*Sometimes, when the Trade-in promotion is for a specific brand, the money won’t automatically be put into your account. Instead, you’ll need to go to the brand’s website and fill out a quick online form to get your cashback. This will be made clear on the Promotions section of our product pages.
Don’t let your old wearable devices go to waste, use our third-party trade-in service. With MTR Trade-in, they’ll take your old device and give you the best price based on its condition when you buy a new one at AO. You’ll even get paid the same day it reaches MTR. Sounds good, right?
MTR Trade-in is simple. Here’s exactly how it all works.
Want some money for your old device?
Any questions? Our FAQs will have the answers.
From time to time we will offer additional promotions on selected products, which will be highlighted on each product. The same process will apply.
When you get a quote, you can ask for a Trade-in pack which will include a confirmation letter, postage tips leaflet, jiffy bag and returns label to send off your device. We’ll send this out to you on the same day as requested. You can also package your device yourself and print off your own returns label.
As long as the condition is as expected, a payment will be made to your bank account on the same day your device reaches MTR.
Not at all. MTR accept both working and faulty devices. Just make sure you describe it accurately on their portal.
Average wear and tear is fine, but your device will be seen as faulty if it has any of the following issues:
If MTR review your device and decide it’s faulty when you have said it’s working, it’ll be re-evaluated and you’ll be given a new price quote in an email. You can then accept this new price or reject it. If you reject it, your device will be returned free of charge.
MTR Trade-In is a third-party service that MTR is responsible for. If you have any issues you should get in touch with MTR directly. You can contact them by phone: 03332079676 or by email: [email protected].
MTR is a trade-in service that can only be used by individual customers and not businesses.
Once an individual customer starts their journey for MTR-Trade-in, the relationship is between them and MTR. AO is not involved at this stage.
Any issues you have should be picked up with MTR directly. You can contact them by phone: 03332079676 or by email: [email protected]