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Why is my laptop freezing?

We’ll help ‘thaw out’ your laptop in no time.

If your mouse is unresponsive, keyboard won't type and your screen is still, it’s likely that your laptop has frozen up. It's not cold or anything like that, but it could be overheating or struggling with some software. We've got a few ideas to help you out – so your laptop will be back to normal in no time.

Close any unresponsive programs

  • If there's one program causing an issue and you can still move the mouse around, press Ctrl + Alt + Delete and head over to the Task Manager. Here you can see which software is frozen and force them to stop running.
  • If the whole laptop has frozen including the mouse and keyboard, hold the power button down until the laptop switches off completely. This resets your device, so it should be back to normal once you turn it back on.

My laptop is overheating

Your laptop could be doing more than it can handle and overheating. Uninstalling programs you don’t use anymore means your computer will have less to think about. Right-click on any software that doesn’t make the cut and select Uninstall.

If the problem continues, you may need to do a bit of spring cleaning for your laptop. If dust and dirt is blocking the device’s vents, it can stop any air properly circulating so your laptop gets hotter and hotter, which leads to freezing. You won’t need to bring out the marigolds, just grab a microfiber cloth and wipe any dust and dirt off - it can work wonders for your tech. Take a look at our handy guide for more tips on cleaning your laptop.

Contact the manufacturer

If you’re still having trouble, check the product manual for specific solutions for your model. You can also try calling the manufacturer for more direct help and advice. Check out the link below for a list of manufacturer numbers.

Helplines