Sorry BAD experience. I purchased the washer dryer(H3D4852DE 8Kg / 5Kg) on October 7th, which was delivered on October 10th. Right from the start, it made a loud, high-pitched noise, especially during the spin cycle. I reported the issue to AO on October 14th, requesting a return/replacement. AO agreed, stating there would be no issue with the return, but they needed the manufacturer to confirm the fault (which I thought understandable?).
The manufacturer arranged for an engineer to visit on October 18th, between 10:51 and 12:51. However, the engineer arrived late at 13:00, just as I was about to leave. Trying to be accommodating, I allowed him in, expecting a quick confirmation of the fault. To my surprise, the engineer replaced the motor and said the machine had been repaired. He only ran a brief test (not a full cycle), and while the noise had reduced, it wasn’t fully resolved.
I used the machine again on Saturday, October 11th, and the high-pitched noise returned after two runs, albeit at a lower level. I suspect this noise will worsen with further use, and given that the warranty is only 30 days, I’m concerned I’ll soon be responsible for costly repairs. My rconfidence in the manufacturer has been completely eroded.
On October 21st, I contacted AO to return the machine, assuming it would be a straightforward process since the manufacturer had confirmed the initial fault. However, AO brought the manufacturer into the call, and to my dismay, the manufacturer refused the return, insisting on another repair.
This situation feels wrong. It seems like the manufacturer can sell faulty products, keep "repairing" them, and then leave the customer responsible once the warranty expires. I’ve lost trust in both the product and the manufacturer, and I’m disappointed with how this return has been handled.