I purchased this washing machine to replace my trusty old Zanussi which was about 10 years old and on it's last legs. I run a self catering cottage so need a large drum to wash towels and bed linen, ideally as quickly and efficiently as possible. I wanted an "A" rated appliance to cut my energy and water usage and cut costs. The AO team installed my new washing machine and kindly took away my old machine and packaging for recycling. The easily installed the new machine in minutes. I was most impressed by the sleek, modern appearance of my new graphite coloured Haier model and its 10kg drum was more than enough to accomodate my usual washload. The machine was quiet and easy to use with some useful programmes, one which freshened washing in 15 minutes. I also liked the crease resist button and this is a great addition to make ironing a bit easier. The machine appeared to be washing well, but I was not very impressed with the overall quality of the wash and noticed staining still on some of the whites. With a 1400rpm spin cycle, I expected to be able to line dry my towels etc outside, but they were noticeably wetter than I was used to with my old machine. Consequently my washing was still damp later that day. For my requirements this relatively inexpensive machine wasdefinitely not fit for purpose. I also noticed there was still water in the detergent drawer at the end of the cycle, so possibly the machine wasn't working to its full capacity on it's first use? I'm afraid it was sent back and I reorderd a better quality (German) machine. As my Dad would say "buy cheap, buy twice" and sadly this Haier model is a Chinese made appliance=do not be fooled , as I was by its lovely appearance-It looks great on the outside but I would reccommend buying a more expensive "quality" machine in future for a more efficient wash. Thank you AO for your assistance and wonderful service throughout, from ordering, through to delivery, installation and recycling of the old appliances. I have bought all my appliances from you over the years and your after sales service is also excellent. Many Thanks.

Doesn't show where abouts the cycle is and a lot of the cycles state liquid instead of powder

The washing machine does the job. The timer is more accurate than our previous one which is appreciated. Unfortunately within two weeks of delivery a chunk of the rubber seal randomly fell off. Currently waiting for Haier to send an engineer to fix it within the manufacturers warranty. Multiple attempts from both AO and Haier to make us hand over more money for additional insurance has been hugely frustrating.

Only used for a few weeks but drum is a generous size and it is quiet. Next model up available for a very similar price.

Nice looking machine. Absolute pain to install. Water outlet hose is quite short so needed to buy extender. And omg this machine is so so heavy had to buy gliders to push into place and then remove after otherwise machine moved all over the place . So not for the faint hearted to install. Wish I had paid for installation as was a gift for daughter so had it delivered it to her. Thought she would have been able to install herself but because of weight of machine good old dad had to make a trip up to hers. Apart from that once installed the machine is very quiet and easy to use. Daughter loves it and size of drum able to get more washing done handy with kids.

Really pleased with this product. Has outstanding functions, quiet ;especially when using at night on eco mode. The large drum allows larger loads which is useful in a busy household. This machine also offers a light load function and a refresh load for when a full wash isn’t necessary. I would recommend this washing machine to anyone. It’s cost effective and provides the service to an award winning level.

Very quiet machine don’t know that it’s on even on a spin great machine best one I have ever had

Machine works very well and is very low noise. Easy to install. Very smart in appearance. If pressed for for any negative comment I would say I would prefer if the fast wash was set with the max 1400 RPM spin. You have to set the speed to a faster spin or clothes come out too wet and will not tumble dry easily. As long as you remember to change the speed it's fine although it does increase the time. Lost a star for this reason.