I bought couple Miele machines before - and it was another story. This one - worst machine I've ever had. Broke 1st time after 9 months, 10 day waiting Miele service, broke second time after 7 months - another 10 days of waiting Miele engenner, broke 3rd time just one after 5 days. Waited engeeered for 10 days, the day before visit Miele informed that I need to wait another 10 days .....rrrrr

I have had this washing machine for nearly two months. It looks great but isn't washing well. Washing is not coming out clean. I am using the same powder and conditioner that I have used successfully for years and tried another brand. Jeans with a greasy mark came out with that mark still on. It isn't cleaning dirt off the children's clothes from playing outdoors. The washing does not smell nice when it comes out. I'm having to wash clothes at a hotter temperature (no eco friendly 30 degree washes for this machine) and use a pre-wash or wash the same load twice just to get the clothes somewhat clean. The wash cycles are very long - over two hours each. Miele have sent engineers today but they say that the machine is working perfectly well and to photograph the washing with marks on. The star is for drum size and just how quiet it is. I am noticing fewer washes with this massive drum (though careful not to overload) and as the machine is in the kitchen I appreciate just how quiet it is. No good though if the clothes aren't clean. I expected a lot better from this brand.

I bought this machine and thought I’d be spending the extra to get a good quality product and service from a reputable company. The first machine made small holes in my belongings and when I had engineers out to sort the issue I was made to feel like a liar. Eventually the machine was replaced by the manufacturer but then the second machine just stopped working. Miele offer no compensation if you have damaged items or out of pocket expenses because of their products or services being faulty and I’ve had a huge amount of hoops to jump through to try and get this whole stressful and costly experience sorted. I would never buy a Miele product again because their customer service is atrocious.

Having parted with an 18 year old Miele Washing Machine, we are disappointed to find that this new one is far from the same build quality. The old one was whisper quiet, this new one is noisy, the old one was rock steady, this new one rattles and shakes. Was this really worth over £900 well spent, I don't think so!!!

I’m impressed by the gentleness of this dryer. The clothes are not crispy as they were in my past dryer. However, my clothes are coming out damp at the waistbands, or cuffs or corners of the pillowcases and duvets. I’m having to hang them first before I dry them. Not time saving at all, and sadly maybe it’s efficiency isn’t that it dries and therefore uses less energy.

When it was fitted one of the parts was blocked, which prevented the water from flowing into the machine. Once this was removed it worked fine (but still left wondering if this part is needed) - one thing that I dont very annoying is that when a wash finishes it just keeps on beeping, and beeping until your turn it off which is very distracting when you are working and can here a constant beep. For such a modern, top of the range machine this seems ridiculous that this wasn't dealt with in the design phase.

This is my second Miele washing machine, that is how much I like them. But this one is not that good at the moment. We paid extra to have it installed, but it sounds like a helicopter flying over and tries to move across the floor. My last machine did not move anywhere near as much. Probably need to get the engineer in to see why it is unbalanced. Other than that the washing is good.

The Miele washing machine is a wonderful product - once you have mastered the installation process, which involves linking up with one's WiFi. The manual could be more explicit regarding the set-up - for example, not everyone knows what WPS is. It turns out to be a button on the back of one's router - obvious for some and clearly not so obvious for myself, who found it frustrating understanding in the initial set-up step (it would have been helpful for Miele to have created a YouTube video). So far, the all-singing-all-dancing washing machine hasn't disappointed.