Our site uses cookies to give you the best experience. Manage your cookies here or continue shopping if you're happy.

Accept & close
Skip to Content

    Customer Reviews - Samsung Series 5 ecobubble™ WW12T504DAW 12kg Washing Machine with 1400 rpm - White - A Rated

    Customer Reviews - Samsung Series 5 ecobubble™ WW12T504DAW 12kg Washing Machine with 1400 rpm - White - A Rated

    Samsung Series 5 ecobubble™ WW12T504DAW 12kg Washing Machine with 1400 rpm - White - A Rated
    • 12kg drum capacity - great for extra large households
    • Special steam function gives clothes a hygienic clean
    • Bubble Soak loosens tough stains for thorough cleaning
    • Control it from your phone using the SmartThings app
    • Dimensions (cm) - H85 x W60 x D65
    4.6 / 5

    Functions, however already issues 4 months in... ??

    Functional and working. However, it's only been 4 months and now the power button has already rubbed off, and the play / pause button had almost gone too. AO put me in touch with Samsung and Samsung informed me that either I pay for the repair (which they can't telle the cost over the phone) for the hole front panel, or basically I just live with no buttons at all. Supplying a products that's not up to standard is not covered under the warranty with Samsung. I wouldn't even mind if they offered some stickers or something, just so I could at least know what does what, but no.... Shocking customer service from Samsung, and no care what so ever. I can't fault AO they did all they could to help. It's the last time I buy any Samsung product. Samsung also asked me if I used any chemicals. I informed them we have a 5 month old child so we only use eco products. But again of fell on deaf ears. Under the consumer rights act this product is not to satisfactory quality, but again Samsung ignore your rights. I don't even wish to have a new machine, but offering me nothing, not even just some simple stickers is an utter disappointment.

    Very poor service.

    Very nice machine. Working well. Now it's been installed !!
    Mrs Kay Stanworth

    Samsuny washing machine

    has a variety of washing cycles to choice from. Really good size for family of 6. Like the tune to let you know it's finished and the display is clear. Also, very easy to use. however, the big disappointment for such an expensive modern machine is that is doesn't have delayed timer feature which I really miss.

    Initial delivery of faulty product

    When delivered the initial product had a leaking hose so could not be left. Luckily a replacement was delivered the following day (after much negotiation as AO wanted to delay by a week). Now happy with the product.
    Chris Cheesman

    Cleans but long cycles

    Overall its a good machine, the washing does come out cleaner than my old machine. The wash cycles however are long, most 2 hours plus, without an option to shorten them. The steam cycle is only at the end of a very long wash which was not what I wanted, I wanted the steam freshen up to be a stand alone cycle, gutted really as I would not have picked this machine if I had known. I have a large family and that steam cycle really does reduce ironing time.
    Mrs Bennett

    Looks Stylish

    I bought this to replace my old washing machine which was also a Samsung eco bubble. This looks stylish and washes items really well. To select a washing programme you turn the dial until it reaches the cycle you want. You can then adjust the temperature and amount of rinses if you wish to. Each programme tells you the maximum amount of weight, which I find useful. I am yet to figure out how to store my daily washing preferences. Overall, so far so good
    Tracey Lawrence

    Washing machine

    Product good
    Christine Vine

    Samsung 12kg capacity washer

    Good, large capacity washer. Lots of wash cycle options, with ability to customise personal preferences and save them Reliability will be key, given intended use.
    David W