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Click & Collect
Everything you need to know about our Click & Collect service.
We’ve teamed up with CollectPlus to bring you a Click & Collect service. Now there’s no need to worry about being in for a delivery. Click & Collect lets you choose from over 7,000 locations across the UK that you can have your order delivered to. All you have to do is pick it up when you have the time.
How does it work?
Click & Collect is simple. Here’s what you need to know.
At the checkout, we’ll show you a map of all your local stores so you can choose where you pick your order up from.
You might be able to pick a delivery date, but if not, it’ll be delivered within 3 days. Some locations even offer next day collection.
Once your order’s confirmed, we’ll send you an email with a link to Track Your Order. So, you know exactly where it’s up to.
You’ll get a text and an email to let you know that your order is ready to be picked up.
Not got a message on delivery day? Don’t worry, orders can be delivered as late as 9pm.
We’ll send you a reminder about your order if you haven’t collected it within 3 days, and then another after 7 days.
When it comes to collecting your order, there’s a few things you need to know.
You’ll need your unique barcode and a valid ID to pick up your order. Unable to pick up on your chosen day? Don’t worry. You’ll have 10 days to collect once it’s been delivered.
What we don't cover
We always try to offer Click & Collect, but there are times when the service might not be available.
Some products are simply too big for Click & Collect. You’ll find out at the checkout if your order qualifies.
Because the products are going to a store, other services like installation, disposal and recycling won’t be available.
We can’t offer finance on any Click & Collect orders.
Click & Collect isn’t available if you live in the Republic of Ireland, the Isle of Man and the Channel Islands.
FAQs
- How will I know when my order is ready to collect?
We’ll send you a text or email when your order’s arrived at your local store and is ready to pick up.
- I’ve not received a message, is my order still arriving today?
Orders can be delivered to stores as late as 9pm, so don’t worry if you haven’t heard anything.
- Will I need anything in order to pick up my order?
Yes. You’ll need to bring along your unique barcode along with a valid ID. These include a driving license, passport, utility or mobile phone bill, bank statement, cheque book or credit or debit card.
