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    Find out more about placing your order on our website or over the phone.

    Placing your order

    How and when can I order?
    What's the cut-off time for next day delivery?
    What are my delivery options?
    Can I have an invoice?
    How do I know if the item will fit?
    Will I receive the exact model shown?
    When do you confirm my item is available?
    Can I return an item I don't want?
    What if my item is faulty?
    Will my item have a warranty?
    Are there any age restrictions?
    I'm eligible for a promotion, how do I claim it?
    Why are AO the UK’s most trusted UK electrical retailer?

    Check our top questions on how to pay for your order.

    Paying for your items

    Which payment methods can I use to place my order?
    Does it cost me any extra to use PayPal?
    I’ve paid with Apple Pay – why doesn’t the card on my invoice match mine?
    Is it safe to send my debit/credit card details over the web?
    If I don't want to pay online, what do I do?
    Payment for your Order

    These are our most popular questions about discount codes when shopping with us.

    Discount codes

    Why isn't my discount code working?
    Can I use a discount code if I order on the phone?
    Can I use more than one discount code on my order?
    Can I use a discount code with Price Match?
    Can I use my discount code more than once?
    Where do I enter my discount code?
    Where can I get a discount code?
    I'm a new customer and I received a discount code. How do I use it?

    Find out more about our cashback offers.


    How can I claim cashback?
    Do I need to know anything else about cashback?
    How do I claim my Buy More and Save offer?

    Got a question about an order on its way to you? These may help.

    Prior to delivery

    What do I need to do before my delivery arrives?
    Where can you deliver?
    Who will deliver my item?
    What time will my delivery be?
    Can I track the status of my delivery?
    How do I find out when my item will be delivered?
    What happens if you can't deliver?
    What if I'm in a hurry?
    How much does delivery cost?
    What is Eco Delivery?
    Can I choose a delivery slot?
    Can I change a delivery date I have already agreed to?
    Will it cost to change my delivery date?
    Can I change my delivery timeslot?
    Can I change my delivery address?
    When I order more than one item, will they all be delivered at the same time?
    Why can't I have the delivery date I want?
    Can I amend my delivery details in my account?
    My product is being delivered by DPD. When will I know when it's being delivered?
    The delivery date I've been given by DPD isn't convenient, can I change it?
    Can I cancel my order before delivery?
    When will my item be delivered?
    Where can I get an update?
    My delivery hasn't arrived yet, what should I do?
    Can I speak to my driver?
    There's no paperwork with my delivery
    My driver was brilliant, how can I say thank you?
    Help, I've ordered the wrong thing!
    My product has not been delivered
    Will you deliver if the weather is bad?
    Something's gone wrong!

    We install thousands of products every year – find out more about this service.


    Will it be installed by a professional?
    What do you connect / disconnect?
    How much does installation cost?
    Will you be able to disconnect my old cooker / hob?
    I've paid for disposal but don't need installation. Will you still disconnect?
    What preparations do I need to make?
    What is LPG?
    I've bought a mains gas cooker. Can I change it to run off LPG?
    What is a Hot Zone?
    Will you connect at the same time as my delivery?
    How long will it take?
    If the installer can't connect for any reason, can I have a refund?
    I've already had my cooker delivered. Can I order installation separately?
    I need my cooker tomorrow. Can you install it next day?
    I need a hob installing. Will you cut my worktop?
    I need a built in / built under oven. Will you fit it into the unit?
    I've bought an electric cooker but need a gas cooker disconnecting. Is that ok?
    Will your engineers have the hoses or cables to connect?
    I want my item to be installed at a commercial property. Is this ok?
    Will you reverse the doors on my new fridge?

    Find out everything you need to know about modified phones.

    Modified Phones

    What is "officially modified" stock?

    Get your smart thermostat up and running with our help.

    Hive Products

    Why are there 2 different types of Hive thermostats? Which one will I need?
    How do I know what kind of boiler I have?

    You can read up on AO Finance with our full list of finance FAQs.

    AO Finance

    Want to pay on finance?

    Find out the benefits of My Account and how to register here.

    My Account

    How do I register for an account?
    Do I have to create an account to order with you?
    What are the benefits of creating an account?
    I recently placed an order, but I don't seem to have an account?
    I can't seem to create a password. Can you help?
    I haven't received my activation email. Can you help?
    Will my address and payment information be secure?
    Can you reset my password for me?
    I saw an offer for money off when I register. How do I claim this?

    Take a look at our most-asked questions all around Click + Collect.

    Click + Collect delivery

    Why is Click + Collect not available on my order?
    How do I find my nearest collection point?
    Are there any postcode restrictions?
    When are the collection points open?
    When will my parcel arrive?
    What do I need to take with me when I collect?
    What is a valid form of ID?
    What if I lose my Yodel collection code?
    Can someone else collect my parcel?
    How long will I have to collect my parcel?
    What if I've collected my item and want to return it?
    What if I need more time to collect my parcel?
    Why isn't finance available on items ordered for Click & Collect?
    Can I change my home delivery to Click + Collect?

    For returns, exchanges and recalls, check our most-asked questions here.

    After you've ordered

    Can I exchange my product?
    Can I return my software?
    Can I protect my data on my Computing product?
    Can I return my product?
    Can I cancel my order?
    What documents are with my connectable product?

    Find out more about how you can track your order on delivery day.

    Track Your Order

    How do I track my order?
    Can I change my delivery date?
    Can I leave my parcel with a neighbour?
    What is the interactive map?
    X deliveries before we get to you
    What does my ‘delivery window' show me?

    Got a problem with your product? These questions and answers should help.

    My product is faulty

    My item isn’t working, what should I do?
    How do I arrange an engineer?
    My product is out of warranty, can you help with a repair?