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Gas cooker installation
Find out everything you need to know about our gas cooker installation service.
Coronavirus (COVID-19): a note to our customers
We’re still delivering to our customers safely by follow social distancing guidelines, and we would appreciate it if you could work with us to do the same upon delivery and throughout any installation service by keeping your distance and waiting in another room. We recommend that you clean surfaces and handles once any installation is completed as an extra precaution. Drivers have been given gloves and facemasks and are encouraged to wear them – if your driver isn’t then please feel free to ask them to wear them.
We are offering installation services for:
- All refrigeration appliances
- Cooking products (except for LPG models)
- All washing machines and washer dryers
- Condenser and some heat pump tumble dryers
- All dishwashers
- Laptop set up (this is a virtual service)
We’re taking a sensible approach to the evolving situation and reintroducing our services when we can safely do so. As such, we’re not offering installation on:
- LPG cooking
- TV to wall installation
- Vented tumble dryers
- Unpack & inspect
We install countless appliances up and down the country every day, so you can trust our experienced team with the DIY and get your brand new gas cooker fitted professionally and efficiently for just £85. We’ll even disconnect your old cooker too. Our team are Gas Safe registered, so you can rest assured that we're up to the task. You'll receive a gas safety certificate that you can use on your house insurance. Find out exactly what our service includes and what you need to do to prepare.
What we'll do
Like you, we want to get your gas cooker installed without any hiccups. Here’s what we’ll do for you from the moment you book our installation service in the basket:
- To make sure everything goes as smoothly as possible, we’ll try to contact you before delivery day. It’s just a quick call to make sure everything is ready when we arrive.
- Before and after we install, we’ll do two separate gas tests to make sure everything is safe and sound.
- When we get there, we’ll unpack your new product and disconnect your existing appliance.
- Don’t worry about any cables, we’ll bring whatever is required to install your new cooker along with us and can supply extra if you need it.
- We’ll safely install and level your new gas cooker.
- We’ll also take a minimum of 8 pictures throughout the installation. This is just so we’ve both got a record of the service we’ve carried out should you ever need it.
- Plus, if you've chosen our disposal service, we'll even take your old model with us.
What you need to do
Before we can safely and successfully install your shiny new gas cooker there’s just a few quick checks you’ll need to carry out before we get to you. If you've got any questions, we'll talk you through everything on our pre-installation phone call.
- Your existing Hot Zone (the space around your hob) will need to be free from switches, cooker hoods and flammable items, including cupboards and wallpaper. There’ll need to be a gap of at least 75cm between your hob and the cooker hood or ceiling above. We’ll ask some questions about the Hot Zone when we call but please note, we may not be able to install if it isn’t clear of hazards.
- As with any gas appliance, you’ll need to make sure the room that your new cooker is going to be living in has direct ventilation to an outside space.
- We’ll need to hook up to an existing gas supply. Double check you’ve got access to one.
- There’ll also need to be a 3pin socket or cooker point (that big red switch) within 1.5 metres of where your new cooker is going to live.
- You’ll need to make sure we have access to a gas meter. If you’ve got a pre-paid meter, it’ll need enough credit to make sure we can check everything is working for you.
- Check that your existing electrical connection (it’ll be a plug socket or a big red switch) matches what's required for your new cooker. If you can't get to the socket or switch, you'll be able to find what it is in the product manual of your current cooker. Either dig out the book that came with it or quickly search the model number online. All the information you need for your new appliance is listed under the Key Information tab on our product pages.
- You’ll also find the dimensions of your chosen cooker within the Key Information section on our product pages. Double check that the height, width and depth are suitable for the space in your kitchen.
What we don't cover
To avoid any surprises on delivery day, here’s a quick list of what our installation service doesn’t include:
- Although our teams are fully qualified to carry out gas installations, we can’t fix a gas leak.
- If an old boiler doesn’t relight after we’ve installed your new appliance, our team are not liable. Your provider will need to be contacted.
- We won’t alter or amend any of your property. For example, we won’t remove your worktop if you previously had a separate oven or hob and we won’t remove anything which is within the Hot Zone.
- Our gas cooker installation service is not available at commercial properties – there has to be a separate residential meter.
- The installation of cooking products is only available on certain days in certain postcodes. So, don’t be alarmed if delivery isn’t available for some time when you get to the basket.
FAQs
- How much does gas cooker installation cost?
Installation is £90 per product. Sometimes we do promotional discounts which you’ll see on our product pages and basket or when browsing the site.
- I’m ordering two products – do I have to pay twice for installation?
Yes. You have to pick the service for each item in the basket.
- Can you uninstall my electric cooker and then install my new gas cooker?
Yes, we’ll uninstall your electric cooker as part of installation, but please check that you have a gas supply for your new cooker.
- Can I add installation after ordering?
Yes, you can. But this might affect your delivery day, as it depends if any of our engineers are available. You can add installation up until 5pm the day before your original delivery date. Jump on live chat or give us a ring to get this sorted.
- Can you install on a different day to delivery?
No. Installation can only be done on delivery day.
- Do you hardwire?
Yes, we can hardwire your cooker as part of our installation service.
- Will you disconnect my old cooker?
Yes. This is part of our installation service.
- How soon can I have my cooker installed?
Installation is available 7 days a week, but this depends on your location and what engineers are available. You can see what dates are available by adding a product to the basket and entering your postcode.
- Can you install my new cooker hood during installation?
Sorry, but we don’t install cooker hoods.
- Do you install at weekends and bank holidays?
Yes, we do. This depends on where you are and what engineers are available. You can see what dates are available by adding a product to the basket and entering your postcode.
- Will I get a gas certificate after the installation?
Yes. Get in touch on our live chat and we’ll email it over to you.
- I have LPG – can you install with that?
Yes. Let us know in the basket that you have LPG and make sure the cooker you’re buying is LPG compatible. You may need to order the LPG kit yourself before your delivery day. We’ll let you know on our pre-installation call.
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