Our handy washing machine troubleshooting guide is here to help you sort out those little problems when you can, and to help you figure out when it’s best to contact a professional. Read on for some top tips on how to keep your washing machine in good nick.
Every now and then our washing machines can get blocked up, leaving a puddle of water in the bottom of the drum. This can be down to anything from a limescale or residue build-up to small items such as socks or loose coins blocking the drain.
Washing machines can make a bit of a racket when in use. But if it’s making a lot more noise than it normally does, you might have forgotten to take out all the transit bolts, or your machine might not be level. It’s also worth checking that there’s no loose change stuck in the drum or around the filter.
Washing machines have a safety feature called out of balance protection which evenly distributes the weight of the load around the drum before the spin cycle starts. If you’re washing a single heavy item, like a quilt or bathmat, it can become unbalanced. If it’s stopped spinning altogether, try to move the clothes around to redistribute the weight.
Another problem might be that it can’t drain the water properly. Check the pump filter to make sure it’s in the right position and that there are no blockages.
This is most likely due to a build-up of detergent, dirt or limescale inside your machine. Wipe around the rubber door seal and give your detergent drawer a good soak. You may want to try running a maintenance wash to give everything a thorough clean.
If you’ve tried cleaning and checking for blockages and you’re still getting unpleasant whiffs from your machine, it might be worth calling a professional to check for any drainage or plumbing issues in your home.
A lot of washing machines have eco-friendly programmes which use lower temperatures over a longer period to clean your clothes effectively. Check your manual to see if there’s another that’s faster. If your machine is constantly filling and draining with water, this can slow your machine down. Check that the filter is clear and not full of excess water. Then check that the water supply tap at the back of the machine is in the correct position, if it’s not, the machine won’t fill properly.
Your machine might not be properly plugged in and switched on at the sockets. Also check if your washing machine door is shut properly, it won’t start unless the door is properly locked in place. Look out for blockages in your drum too, as this will stop it from working. If it’s none of the above, it could be as simple as a faulty switch.
Check whether your machine is making a faint humming noise, if it is, there could be an issue with the water flow. Check the water supply tap which goes into the back of your machine. If the plastic bit (normally blue or red in colour) is facing away, turn it 90 degrees so that it’s going in the same direction as the water pipe. This should allow the water to flow freely. If you’re still having problems, contact your manufacturer. Check our list of helpline numbers here.
This is usually due to a blockage; it could be a build-up of limescale or small items such as socks or loose change.
It could be because the filter pump is full of excess water. You can find it at the front of your machine under the door. Remember to put a towel down before taking it out to clean. Check that there’s nothing trapped and causing a blockage such as pet hair or a sock!
If you do a lot of cool washes, run a hot wash every now and then to get rid of any bacteria and residue build up. Always leave the door open for a short time after you've used it to allow air to circulate inside the drum.
If there’s water at the back, it could be a problem with the supply hoses. Double check they’re attached and secure. If they’re corroded or damaged, you’ll need to replace them. Some new washers will also help to tighten up the connection.
If there’s water seeping at the front of the machine, check the door seals and frame. Hinges can also affect the seal, so check these are in good working order too. If you spot any damage or snags, the seal could need replacing. Water pooling underneath will normally be caused by damage to the water pump or internal hoses. We recommend getting a professional to take a look.
Firstly, check the water supply to your machine. The drain hose might be too far down the standpipe. This causes your machine to continuously fill up and then drain water. If your washer stops within 30 minutes of the cycle starting, it could be a problem with your heater. If your machine is under a warranty, you’ll be able to get it repaired easily. If not, we offer a Repair and Protect service that’ll fix the problem and cover the new parts for 12 months should your machine break down again.
A common problem is the detergent drawer being clogged with build up. If this is the case, a soak in some hot soapy water and a quick once over with an old toothbrush should do the trick. Your machine might also need a maintenance clean. Run a wash on the highest temperature setting and once the cycle is complete, give the drum a wipe with a damp cloth.
This is most likely due to a build-up of detergent, dirt or limescale inside your machine.
Each model will be slightly different but generally, you will need to push and hold in two keys/buttons on the display panel. When it is activated there will be a CL or key symbol visible on the display. It's worth noting that the 'power off' button will be the only button you'll be able to use while Child Lock is activated.
The most common reason for the door not opening is because there is water in the drum. Try running a spin/drain cycle or manually drain it by taking out the drain hose and emptying into a bucket. Another reason is it might need resetting. Unplug the machine and wait a few seconds before switching it back on. Never try to force the door open - call in an engineer if necessary.
If your washing machine doesn't have a reset button or function, try unplugging the machine, leaving it for 10 seconds before plugging it back in again. This will usually clear it. If you're still having problems, take a look at your manual or try contacting the manufacturer.
Prices of washing machines vary between models and manufacturers. On our site you can get them for as little as under £200 to as much as £2000. Check out our range of washing machines here.
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